Evening & Overnight Operations Manager

HavenHouse St. Louis; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

HavenHouse St. Louis is seeking an experienced Operations Manager to support the Director of Programs & Operations in leading daily house operations and supervising operational staff.

This newly created position provides leadership coverage primarily during evenings, nights, weekends, holidays, and other periods of operational need. The role oversees staffing, employee performance, hiring, training, scheduling, guest services, meals, transportation, housekeeping, facilities, and security,

Qualifications

• Bachelor’s degree in business administration, management, hospitality, healthcare administration, human services, nonprofit leadership, or a related field.
• At least five years of progressively responsible experience in operations, hospitality, healthcare, human services, residential services, nonprofit management, or a related environment.
• Experience supervising, coaching, training, and holding employees accountable.
• Experience with recruitment, interviewing, onboarding, scheduling, and performance management.
• Strong judgment and independent decision‑making skills.
• Clear, professional verbal and written communication.
• Strong organizational, documentation, and follow‑through skills.
• Ability to remain calm and effective while managing competing priorities.
• Ability to maintain confidentiality and handle sensitive guest and personnel information.
• Proficiency with email, shared calendars, electronic records, and standard workplace technology.

Responsibilities

• Serve as the designated operations leader during assigned shifts.
• Supervise, coach, and hold operational staff accountable.
• Address routine attendance, performance, communication, and conduct concerns.
• Participate in recruitment, interviews, hiring recommendations, onboarding, and training.
• Assess new employees’ progress and readiness to work independently.
• Support staff scheduling, coverage planning, and adjustments based on house needs.
• Coordinate daily activity across Guest Relations, reservations, meals, transportation, housekeeping, facilities, security, and volunteer‑supported services.
• Remain visible and accessible throughout the house.
• Respond to guest concerns, staffing problems, safety issues, building needs, emergencies, and other operational challenges.
• Ensure shift duties, documentation, incident reports, and leadership handoffs are completed.
• Help identify recurring concerns and improve operational processes.
• Provide direct shift coverage when necessary, including occasional overnight shifts.
• Escalate significant personnel, safety, legal, or organizational concerns appropriately.

Skills

Staff supervision

Recruitment

Communication

Organization

Decision-making

Education

Bachelor’s degree in business administration/related field

Tools

Email

Shared calendars

Electronic records

Office technology

Job description

HavenHouse St. Louis is seeking an experienced Operations Manager to support the Director of Programs & Operations in leading daily house operations and supervising operational staff.

This newly created position provides leadership coverage primarily during evenings, nights, weekends, holidays, and other periods of operational need. The role oversees staffing, employee performance, hiring, training, scheduling, guest services, meals, transportation, housekeeping, facilities, and security,