Evening Life Coach — Trauma-Informed Restoration Support

Water Street Mission; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Full time

Job summary

Water Street Mission seeks a Life Coach to support guests on their personal journey toward sustainable restoration. You will guide guests from a strengths-based, person-centered and trauma-informed perspective, offering accountability and empowerment to reach self-identified goals.

The role requires evenings and weekend work as part of a rotating schedule, with responsibilities that include crisis de-escalation, collaboration with other departments, and documenting guest progress.

Qualifications

• Associate degree or higher preferred; degree in progress acceptable.
• Minimum 1 year in human services; homelessness/behavioral health/trauma-informed care preferred.
• Strong communication and interpersonal skills; bilingual English-Spanish strongly preferred.

Responsibilities

• Coach, support, provide accountability, and empower guests to reach their goals.
• Foster positive partnerships and collaboration with other Water Street Mission departments.
• Function as lead Life Coach when a Senior Life Coach or Residential Life Leaders are not on campus.
• Attend crises conversations and de‑escalation of situations on campus as needed.
• Meet with Shelter guests for group sessions and oversee guest progress reports.

Skills

Microsoft Office

Interpersonal skills

Bilingual English-Spanish

Education

Associate’s degree or higher

Tools

Case management software

Microsoft Office

Job description

Water Street Mission seeks a Life Coach to support guests on their personal journey toward sustainable restoration. You will guide guests from a strengths-based, person-centered and trauma-informed perspective, offering accountability and empowerment to reach self-identified goals.

The role requires evenings and weekend work as part of a rotating schedule, with responsibilities that include crisis de-escalation, collaboration with other departments, and documenting guest progress.