Evening I&R Supervisor - Call Center Lead

A Hiring Company; Washington (District of Columbia); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Retirement savings plan with 10% match

Generous vacation and sick leave

Job summary

USAging, the national association representing the network of Area Agencies on Aging, seeks a Supervisor, Information & Referral to lead the Eldercare Locator evening shift in Washington, DC. You will supervise I&R Specialists, manage workload and ensure high-quality service through coaching and training.

The role requires a Bachelor’s degree in a human service-related field and 2–3 years of relevant experience, plus at least one year in a call center.

Qualifications

• Bachelor’s degree in a human service-related field with 2–3 years of relevant experience preferred in aging and/or disability services.
• At least 1 year of call center or customer service experience required.
• Demonstrated experience providing supervision or leadership of teams.
• Excellent oral and written communication skills.

Responsibilities

• Supervise a team of I&R Specialists responding to information requests about home and community-based services.
• Provide support through individual supervision meetings and team meetings.
• Lead evening shift operations (1:00 pm – 9:00 pm), staffing, workload management, and adherence to schedules.

Skills

Supervision experience

Call center experience

Public speaking

Bilingual English–Spanish (preferred)

Education

Bachelor's degree in a human service-related field

Tools

Excel

Reporting & Analytics

Job description

USAging, the national association representing the network of Area Agencies on Aging, seeks a Supervisor, Information & Referral to lead the Eldercare Locator evening shift in Washington, DC. You will supervise I&R Specialists, manage workload and ensure high-quality service through coaching and training.

The role requires a Bachelor’s degree in a human service-related field and 2–3 years of relevant experience, plus at least one year in a call center.