Evening Guest Experience & Reservations Rep

Berkshire East Ski Resort; Charlemont (MA); On-site; USD 25,000 - 32,000; Part time

Job summary

Berkshire East Ski Resort in Charlemont, MA seeks a Night Call Center Representative to welcome guests and support bookings in a busy winter environment. You will answer questions, process payments, and coordinate with other departments to ensure smooth, high-quality guest experiences.

Responsibilities include handling phone and email inquiries, assisting with reservations, and providing timely responses while maintaining a positive, professional demeanor.

Qualifications

• Experience in customer service or guest-facing roles preferred.
• Strong phone and email etiquette with a friendly tone.
• Ability to juggle multiple tasks with accuracy and courtesy.
• Proficient in Microsoft Word and Excel; basic computer skills required.

Responsibilities

• Answer phones and emails promptly to provide friendly, informative guest interactions.
• Process payments and send confirmations to customers in a timely manner.
• Assist in the ticket window when needed.
• Answer questions about the reservation process and help amend or cancel bookings.

Skills

Customer service

Phone handling

Multitasking

Communication

MS Office

Job description

Berkshire East Ski Resort in Charlemont, MA seeks a Night Call Center Representative to welcome guests and support bookings in a busy winter environment. You will answer questions, process payments, and coordinate with other departments to ensure smooth, high-quality guest experiences.

Responsibilities include handling phone and email inquiries, assisting with reservations, and providing timely responses while maintaining a positive, professional demeanor.