Evening Front Desk Agent - Part-Time Guest Experience

Mr C. Hotels; Romulus, Northern (MI, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Detroit Metro Airport Marriott is seeking a part-time Front Desk Agent for the PM shift (to 11 PM). You will greet guests, handle check-ins/outs, and support pre-registration and reservations as needed.

Responsibilities include posting charges, managing the Front Office system, and processing payments. Familiarity with hotel rates, discounts, and cancellation procedures is required. Excellent teamwork and guest service attitude are essential.

Qualifications

• Experience in hotel front desk or customer service.
• Ability to check-in/out guests accurately.
• Cash handling and billing knowledge.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Customer service

Cash handling

Verbal communication

Teamwork

Education

High school diploma or equivalent

Tools

Front Office system

Job description

Detroit Metro Airport Marriott is seeking a part-time Front Desk Agent for the PM shift (to 11 PM). You will greet guests, handle check-ins/outs, and support pre-registration and reservations as needed.

Responsibilities include posting charges, managing the Front Office system, and processing payments. Familiarity with hotel rates, discounts, and cancellation procedures is required. Excellent teamwork and guest service attitude are essential.