Evening Front Desk Agent - Create Memorable Stays

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Training, development, and career‑adv.

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent/Guest Services Agent in Pittsburgh for an evening shift (3PM–11PM). You will welcome guests, handle inquiries, and ensure smooth check-in/out with a focus on hospitality excellence. Prior experience is a plus.

We offer competitive wages, comprehensive benefits, and opportunities for training and career development within Concord-managed hotels. Join a team that values service, integrity, and growth.

Qualifications

• High school diploma or equivalent.
• Prior hospitality or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high service and hospitality standards.
• Address guest concerns promptly and ensure satisfaction.
• Post guest charges and handle payments per procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel brand, travel programs, and offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Agent/Guest Services Agent in Pittsburgh for an evening shift (3PM–11PM). You will welcome guests, handle inquiries, and ensure smooth check-in/out with a focus on hospitality excellence. Prior experience is a plus.

We offer competitive wages, comprehensive benefits, and opportunities for training and career development within Concord-managed hotels. Join a team that values service, integrity, and growth.