Evening Field Operations Manager

SOLID Surface Care, Inc.; Kissimmee (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Career advancement

Competitive benefits

Job summary

SOLID Surface Care, Inc. in Kissimmee, FL is seeking a Field Manager to lead field staff, supervise evening operations, and ensure all jobs meet SOLID standards. The role blends hands-on leadership with administrative duties, requiring strong communication and safety compliance.

You will coordinate nightly handoffs to daytime operations and support client satisfaction. The Field Manager will travel to job sites as needed, train staff, and monitor performance metrics.

Qualifications

• At least 2 years general managerial experience.
• At least 2 years general maintenance or cleaning experience.
• Extensive experience with Operations scheduling.
• Overnight travel to participate in specialized group training events.
• Self-driven and autonomous with time management.
• Strong knowledge of SOLID operations and KPIs.
• Proficient in Microsoft Office and Outlook.
• English language proficiency: speaking, reading, and writing.

Responsibilities

• Execute operations plan on a weekly and monthly basis in line with SOW unique contractual obligations including but not limited to: emergency response or after hours work orders.
• Ensure field employees have sufficient knowledge and training to execute jobs they are assigned to.
• Travel to job sites to prepare for unique or complex jobs by anticipating and handling site logistics and security in advance of work teams arriving or on behalf of work teams onsite for maximum efficiency.
• Perform pre- and post-service walk-throughs of client job sites with or without clients to observe and capture detailed observations of surfaces, including measurements, and ensure such recordings are entered into ERP for useful planning.
• Drive a SOLID vehicle and work on site performing work inspections.
• Ensure safety and regulatory warehouse compliance in accordance with OSHA and company standards.
• Regularly interact with employees and customers, handling complaints, resolving conflicts.
• Maintain shop inventory to ensure SOLID office always has 30 days of product stock.
• Maintain “spare parts” sufficient to prevent extended periods of down time due to faulty equipment.
• Daily reporting on key metrics and documentation to close out orders nightly including employee hours, materials used, and other site or client specific relevant data in designated channels.
• Support the SOP process meetings to review service levels, performance against schedule, establish checks and balance system to ensure durations and expectations are met.
• Work with Human Resources teams to assist in the interviewing and talent selection process.
• Provide weekly progress assessments for technicians’ professional development and/or remedial training.
• Supervise the organization and cleanliness of storage areas.
• Supervise the accounting of all equipment, disposable, and chemical usage.
• Ensure chemicals are labeled correctly at the SOLID office and while on Client sites.
• Lead by example to motivate and encourage technicians.

Skills

Management

Supervision

Team leadership

MS Office

Outlook

English proficiency

Bilingual

Job description

SOLID Surface Care, Inc. in Kissimmee, FL is seeking a Field Manager to lead field staff, supervise evening operations, and ensure all jobs meet SOLID standards. The role blends hands-on leadership with administrative duties, requiring strong communication and safety compliance.

You will coordinate nightly handoffs to daytime operations and support client satisfaction. The Field Manager will travel to job sites as needed, train staff, and monitor performance metrics.