Evening Event Steward - Food & Guest Experience

Prismhr Hire; Bailey (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

HSA available

FSA available

Disability insurance

401(k) with contributions

Paid holidays

Vacation time

Sick leave

EAP

Savings Spot

Staff meals

Job summary

Lone Rock Retreat is seeking a guest-focused events team member for the PM shift to ensure smooth execution of food service, space setup, and A/V needs. You will communicate with guests, manage meal periods, and maintain clean, welcoming spaces during and after events.

The role emphasizes timely service, exceptional guest experiences, and adherence to safety and hospitality standards in a high-elevation retreat setting.

Qualifications

• Ability to read and interpret manuals, operating instructions, and written policies.
• Clear, professional verbal and written communication with guests and staff.
• Ability to resolve problems related to service efficiency, customer satisfaction, and interpersonal dynamics.
• Ability to judge guest alcohol consumption levels and handle guest/staff complaints smoothly and effectively.
• Passion for serving others and delivering high levels of customer satisfaction.
• Strong attention to detail, speed, and accuracy in performing job functions.

Responsibilities

• Ensure high levels of customer satisfaction, area cleanliness, and timeliness of service throughout events.
• Manage event spaces and meal periods, ensuring food stations are stocked with correct food, supplies, and signage per event details.
• Serve as point of contact with the customer's event planner for meal and break periods.
• Set ambiance and atmosphere of guest spaces (music, lighting, seating) and set up needed equipment (TVs, flip charts, speakers, pens/pads).
• Maintain high cleanliness standards in all event areas before and after service, ensuring exceptional presentation of public spaces.
• Ensure all food & beverage items are brought in from patios at end of service.
• Set up and maintain beer/wine taps and serve any liquor packages ordered.
• Facilitate nightly events and activities as requested (karaoke, movie nights, scavenger hunts).
• Keep snack areas stocked and ensure event areas are supplied with plateware, glasses, utensils, and napkins.
• Clean, organize, and restock event team supplies and storage areas; notify managers of reorder needs.

Skills

Manuals & policies comprehension

Verbal & written communication

Problem solving

Guest safety & discretion

Customer service orientation

Attention to detail

Job description

Lone Rock Retreat is seeking a guest-focused events team member for the PM shift to ensure smooth execution of food service, space setup, and A/V needs. You will communicate with guests, manage meal periods, and maintain clean, welcoming spaces during and after events.

The role emphasizes timely service, exceptional guest experiences, and adherence to safety and hospitality standards in a high-elevation retreat setting.