Evening Café Customer Service Superstar

Clark Holdings, Inc. / Tim Hortons; Buffalo (NY); On-site; USD 18,000 - 23,000; Part time

Job summary

Clark Holdings Inc. is seeking friendly, energetic part-time Customer Service Team Members for our Tim Hortons location at 6125 Main St, Williamsville, NY. The afternoon/evening shift (2pm-8pm) includes weekends, with a focus on guest satisfaction and quality food preparation.

You will greet guests, take orders, maintain a clean dining area, and follow REV and SET principles to ensure accurate orders and a positive experience for every guest.

Qualifications

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.
• Willingness to assist with training new employees.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following our REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.

Skills

Customer service

Fast-paced environment

Communication

Teamwork

Attention to detail

Training new employees

Job description

Clark Holdings Inc. is seeking friendly, energetic part-time Customer Service Team Members for our Tim Hortons location at 6125 Main St, Williamsville, NY. The afternoon/evening shift (2pm-8pm) includes weekends, with a focus on guest satisfaction and quality food preparation.

You will greet guests, take orders, maintain a clean dining area, and follow REV and SET principles to ensure accurate orders and a positive experience for every guest.