Evening Behavioral Health Access Coordinator

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Virginia Retirement System (VRS)

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Annual and Sick Leave

11 Paid Holidays

Job summary

Hampton-Newport News Community Services Board (H-NNCSB) is seeking a Service Access Coordinator to support service access, patient flow, care coordination, and operational continuity during the evening at the B.J. Roberts Behavioral Health Center.

The B.J. Roberts Behavioral Health Center provides urgent care for adults in behavioral health or substance use crisis, supporting Emergency Services, Marcus Alert, 23-hour Crisis Receiving Center, CIT Assessment Center, and Regional Crisis

Qualifications

• Master's degree in Human Services or a related field.
• Two years of clinical experience including therapeutic counseling, crisis intervention, and case management or care coordination functions with individuals with serious mental illness and/or co-occurring disorders.
• Knowledge of Virginia's behavioral health systems of care, including crisis/emergency services, is preferred.

Responsibilities

• Coordinate referrals and connect individuals with appropriate services and providers based on their needs.
• Conduct phone and face-to-face interviews with individuals, families, and care providers to assess needs and determine appropriate services.
• Work with program managers, administrators, and the Director on complex situations requiring additional review or support.
• Communicate with psychiatric and healthcare providers about available services, transfers, and step-down care for individuals served by the CRC and CSU.
• Help individuals access community resources such as shelter, food, medical care, transportation, disability benefits, and other available assistance.
• Educate individuals and staff about available services and resources and assist with connecting individuals to appropriate supports.

Job description

Hampton-Newport News Community Services Board (H-NNCSB) is seeking a Service Access Coordinator to support service access, patient flow, care coordination, and operational continuity during the evening at the B.J. Roberts Behavioral Health Center.

The B.J. Roberts Behavioral Health Center provides urgent care for adults in behavioral health or substance use crisis, supporting Emergency Services, Marcus Alert, 23-hour Crisis Receiving Center, CIT Assessment Center, and Regional Crisis