EV Field Service Technician

Jobtailor; Boston (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

10% performance-based bonus program

Mobile Maintenance Work Vehicle provided

Monthly cell phone and internet reimbursement

100% Health, Vision, and Dental coverage

3 weeks accrued Paid Time Off and 5 Sick Days

401(k) program and company match

Paid CDL and ASE pathing

Job summary

Highland Electric Fleets is seeking a Field Service Technician in Boston, Massachusetts to ensure electric vehicles and charging stations function properly. This role requires strong electrical skills and a minimum of 5 years of relevant experience. Candidates must hold a valid Commercial Driver's License and ASE certifications. The position offers a competitive salary range of $90,000 - $100,000 annually, along with comprehensive benefits including health coverage and a performance-based bonus.

The ideal candidate will work closely with customers to maintain Highland’s fleet, assist fellow technicians, and maintain safety standards. This role operates in a highly collaborative environment, with responsibilities that include detailed documentation for repairs and conducting diagnostics on electric vehicles.

Qualifications

• 5+ years Electrician, Electric Vehicle, or Medium/Heavy duty truck repair experience.
• Clean Driving Record is required.
• Ability to read and interpret documents such as safety rules and manuals.

Responsibilities

• Act as on-site advocate for EVs, achieving 90% uptime.
• Diagnose malfunctions and perform repairs on electric vehicles.
• Maintain documentation for troubleshooting and repairs.

Skills

Advanced Diagnostic skills

Electrical skills

Leadership

Electric Vehicle maintenance

Education

Commercial Driver’s License

Minimum 3 ASE certifications

Minimum 4 OEM Certifications

Tools

Standard tools for Medium Duty technicians

Electrical diagnostics tooling

Job description

About Us

Highland Electric Fleets’ mission is to make electric fleets accessible and affordable for all, enabling communities to realize the benefits of cleaner, quieter and healthier fleets.

Highland is North America’s leading provider of Electrification-as-a-Service (EaaS). Founded in 2019, Highland partners with school districts, municipalities, and fleet operators to make the transition to electric fleets simple and affordable.

Highland proudly serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games and Team USA. From pioneering vehicle-to-grid technology to managing some of the nation’s largest electric school bus fleets, Highland delivers reliable, cost-effective solutions that support local communities and drive the future of transportation.

What You Can Expect from Highland:

• Competitive base salary and 10% performance-based bonus program
• Mobile Maintenance Work Vehicle provided
• Monthly cell phone and internet reimbursement of $130
• 100% Health, Vision, and Dental coverage for employees & their dependents
• 3 weeks accrued Paid Time Off and 5 Sick Days per year
• 401(k) program and company match
• Paid CDL and ASE pathing
• A supportive, highly collaborative, team-oriented environment

The Field Service Technician is enthusiastic about EVs and a self-starter who will work closely with customers to ensure that Highland’s electric vehicles and charging stations are working properly and that buses can get students to where they need to be. No day will look the same, but responsibilities will include performing original equipment manufacturer-approved testing, repairs, and troubleshooting customer issues.

Highland will provide the relevant training to repair all local equipment including basic electric vehicle functions, Level 2 EV chargers to DC Fast Chargers, and communications equipment.

Key Responsibilities:

• Act as the company’s on-site advocate for EVs and EVSBs, striving to achieve 90% overall uptime
• Represent the company at customer locations with the highest standards of professional conduct
• Retains a clean and safe work environment and brings any unsafe practices or conditions to management
• Diagnoses malfunctions and performs electric vehicle and charger repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, etc.) and related assigned duties within qualification level, in accordance with all relevant Federal, State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved
• Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform
• Assist in managing of external support vendors to follow up and document repairs being made to Highland’s assets
• Provides repair and maintenance assistance to junior technician staff
• Performs road calls and on the road repairs as assigned.
• Undergo electric vehicle and charger OEM and internal trainings

Desired Qualifications:

• Minimum of 5+ years Electrician, Electric Vehicle, or Medium/Heavy duty truck Fleet repair experience
• Advanced Diagnostic, Electrical, and AC skills required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Knowledge of MS Suite products
• Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling
• Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)
• Clean Driving Record is required
• Requirements within 12 months of employment: Commercial Driver’s License Required / Minimum 3 ASE certifications required (bonus compensation available if greater) / and Minimum of 4 OEM Certifications required (bonus compensation available if greater)

$90,000 - $100,000 a year

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.