EV Charger Field Service Technician

ChargeTronix; Philadelphia (Philadelphia County); On-site; USD 66,000 - 71,000; Full time

Job summary

An innovative EV charging company is seeking a skilled EV Charger Field Service Technician to join their dynamic team. This role is crucial for the onsite repair and maintenance of cutting-edge EV charging stations across the United States. The ideal candidate will thrive in a hands-on environment, demonstrating strong troubleshooting and problem-solving skills while ensuring the reliability and efficiency of charging systems. With extensive travel required, this position offers the chance to work independently and make a significant impact in the rapidly growing electric vehicle industry. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Qualifications

• Bachelor's degree in Electrical/Electronics Engineering preferred.
• 2+ years of experience in electric vehicle services.
• Strong analytical and problem-solving skills required.

Responsibilities

• Perform onsite repair and maintenance of EV charging stations.
• Troubleshoot charging communication issues on fast chargers.
• Communicate project issues and solutions to management.

Skills

Troubleshooting

Communication Skills

Analytical Skills

Problem-Solving

Electrical/Electronics Engineering

High Voltage Systems

Vehicle Diagnostic Tools

Microsoft Office

Education

Bachelor's Degree in Electrical/Electronics Engineering

Tools

Vector

Iotecha

CAN/CANalyzer

DTS Monaco

Ticketing and Reporting Systems

Job description

Benefits:

1. Competitive salary
2. Dental insurance
3. Health insurance
4. Opportunity for advancement
5. Paid time off

WHO WE ARE:

Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client’s needs. We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible.

We are committed to being industry leaders by reliably delivering customized, customer-centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.

JOB SUMMARY: We are searching for a skilled and motivated EV Charger Field Service Technician. This key role is responsible for the onsite repair and maintenance of EV charging stations in the United States, including but not limited to site safety, electrical system maintenance/repair, site field reports, and other duties as required to properly maintain and operate the site within the contractual requirements. This role must be able to work independently with little to no supervision and will be required to work extensively in the field under various conditions.

ESSENTIAL FUNCTIONS:

1. Troubleshoot interoperability charging communication issues on DC fast chargers & adapters.
2. Collect & analyze PLC charging communication & vehicle CAN data.
3. Update Test Vehicles with Hardware and/or Software and perform smoke tests to ensure successful updates.
4. Ensure Charging System (components and software) operation by monitoring logs and communications between ECUs.
5. Maintain high awareness of the EV charging infrastructure in the USA and how it relates to the NACS adoption to align our vehicle testing efforts, including charging communication protocols, running log reports, testing chargers, charging service functionality, & adapters.
6. Regular and proactive communication to management of project issues, delays, risks with potential solutions and needed resources.
7. Work independently and meet deadlines.
8. Willingness to travel domestically.
9. Other duties as assigned.

Education and Experience:

1. Bachelor's Degree in Electrical/Electronics & Engineering preferred.
2. Experience in EVSE Services.
3. Minimum 2 years of electric vehicle experience.
4. Familiar with High Voltage system development and vehicle integration.
5. Excellent analytical & problem-solving skills.
6. Excellent verbal, presentation, and written communication skills.
7. Knowledge of vehicle diagnostic and analysis tools such as Vector, Iotecha, CAN/CANalyzer, DTS Monaco.
8. Excellent level Microsoft Office package (Excel, PowerPoint, Word, Outlook).
9. Ticketing and Reporting systems.

Competencies:

1. Strong engineering experience in charging communication standards & vehicle charging testing methodologies.
2. Understands and lives a “customer first” mentality with empathy, pragmatism and a hands-on approach.
3. Communication skills, oral and written presentation skills.
4. Champion for Diversity, Equity & Inclusion.
5. Structured, and organized with the ability to prioritize tasks.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The employee must frequently lift and move items over 50 pounds.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

AAP/EEO Statement:

Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.

Job Type: Exempt

Pay: $66,560.00 - $70,720.00

The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

Schedule:

Extensive travel required to perform this role, combined ground and air travel at time will bring the requirement to close to 100%.

Technicians are required to plan and manage their workday to ensure that they are working in the most effective and efficient manner.

8-hour shift Mondays – Fridays 8:30 a.m. to 5 p.m.

Work Location: On the Road