EUC & Microsoft 365 IT Support Analyst

Cognizant

Ontario (CA)

On-site

USD 63,000 - 74,000

Full time

4 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays

Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant in Ontario, CA is seeking an IT Support Analyst to deliver Level 1–2 technical assistance for end-user computing, Microsoft 365, mobile devices, and local IT infrastructure. You will be the primary contact for IT incidents and service requests, ensuring timely resolution under SLAs.

Responsibilities include troubleshooting hardware, software, OS, and network issues; deploying devices with SCCM/Intune; supporting conference tools and collaboration platforms; and coordinating with

Qualifications

Bachelor's degree preferred in IT or CS.
3-7 years of IT Support, Service Desk, Desktop Support, or EUC experience.

Responsibilities

Provide Level 1 and Level 2 desktop, laptop, printer, and mobile device support.
Diagnose and resolve hardware, software, OS, and application issues.
Support Windows OS and enterprise applications.
Assist users with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
Provide support for AV and collaboration tools.
Deploy, configure, and maintain desktops and mobile devices.

Skills

Windows 10/11 Administration

Active Directory & Group Policy

Microsoft 365 (Outlook, Teams, OneNote

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SCCM

Intune

Remote support utilities

Job description

Responsibilities include troubleshooting hardware, software, OS, and network issues; deploying devices with SCCM/Intune; supporting conference tools and collaboration platforms; and coordinating with

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