Desktop Support Engineer (Dispatch /Part-Time) – Cedar Rapids, Iowa

Axiom Technologies; Cedar Rapids (IA); On-site; USD 39,000 - 55,000; Part time

Job summary

Axiom Technologies in Cedar Rapids, IA, is seeking a reliable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. You will troubleshoot Windows desktops, laptops, and peripherals, install and configure hardware and software, and resolve LAN connectivity issues while following client security policies.

This contract-based, on-site role has no guaranteed hours and will be assigned by the Service Delivery Team as needed.

Qualifications

• On-site desktop and IT support for end users.
• Troubleshoot Windows desktops, laptops, peripherals.
• Configure and maintain hardware and software.
• Support LAN connectivity and network issues.
• Follow client IT policies and security procedures.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software.
• Resolve LAN connectivity and network issues.
• Document service activities and communicate updates to the service delivery team.
• Adhere to client IT policies and security procedures.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Desktop/printer issues

Customer service

Independent on-site

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Cedar Rapids, Iowa, USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview
We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours