EUC Engineer – Digital Employee Experience (DEX) Tools

ACSC Auto Club Of Southern Calif; United States; On-site; USD 110,000 - 146,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(k) saving plans with company match

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking an EUC Engineer – Digital Employee Experience (DEX) Tools to lead the management and optimization of the DEX platform, focusing on Nexthink. You will configure and evolve tooling, collaborating with EUC, InfoSec, and IT teams to deliver insights and improve digital workplace experiences.

The role requires 3+ years in EUC/DevOps, hands-on Nexthink or similar platforms, and strong scripting skills.

Qualifications

• 3+ years of experience in EUC/DevOps/IT Operations.
• Hands-on experience with Nexthink or similar DEX platforms.
• Strong scripting and automation skills (PowerShell, Python, etc.).
• Familiarity with endpoint management tools (Intune, SCCM, JAMF).
• Experience with data visualization and reporting tools.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Oversee the end-to-end administration/operation of Nexthink or similar DEX platforms, ensuring optimal performance and governance.
• Design and implement dashboards, alerts, and automation to monitor device health and user experience.
• Collaborate with other IS teams to align device inventory, compliance, and telemetry data.
• Develop and maintain integrations with other IT systems (e.g., CMDB, patching tools, ticketing platforms).
• Support reporting and analytics for device compliance, performance, and usage trends.
• Drive continuous improvement in DEX strategy and tooling based on business needs and user feedback.
• Participate in sprint planning, story refinement, and DevOps best practices within EUC.

Skills

EUC DevOps

PowerShell

Python

Collaboration

Tools

Nexthink

Lakeside

ControlUp

Intune

SCCM

JAMF

Job description

EUC Engineer – Digital Employee Experience (DEX) Tools

As an EUC Dev Ops Engineer, you will be responsible for leading the management and optimization of our Digital Employee Experience (DEX) platform, with a focus on tools like Nexthink. This role is critical to enhancing visibility into end-user device health, performance, and experience across the enterprise. You’ll be the primary engineer responsible for configuring, maintaining, and evolving our DEX tooling, partnering closely with EUC, InfoSec, and other IT teams to drive actionable insights and improve the digital workplace.

What You’ll Do

• Oversee the end-to-end administration/operation of Nexthink or similar DEX platforms, ensuring optimal performance and governance.
• Design and implement dashboards, alerts, and automation to monitor device health and user experience
• Collaborate with other IS teams to align device inventory, compliance, and telemetry data
• Develop and maintain integrations with other IT systems (e.g., CMDB, patching tools, ticketing platforms)
• Support reporting and analytics for device compliance, performance, and usage trends
• Drive continuous improvement in DEX strategy and tooling based on business needs and user feedback
• Participate in sprint planning, story refinement, and DevOps best practices within EUC

What You’ll Need

• 3+ years of experience in EUC, DevOps, or IT Operations roles
• Hands-on experience with Nexthink or similar DEX platforms (e.g., Lakeside, ControlUp)
• Strong scripting and automation skills (PowerShell, Python, etc.)
• Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
• Experience with data visualization and reporting tools
• Excellent communication and cross-functional collaboration skills
• Knowledge of device compliance frameworks and lifecycle management

Bonus Skills

• Experience with cloud-based EUC environments (Azure Virtual Desktop, Citrix Cloud)
• Exposure to ITIL practices and service management workflows
• Understanding of InfoSec policies and endpoint security tools

Why Join Us?

Be at the forefront of transforming digital employee experience
Work with cutting-edge tools and a forward-thinking EUC team
Influence enterprise-wide visibility and decision-making

Competitive compensation, benefits, and growth opportunities #LI-LD1

The starting pay range for this position is: $109,500.00 - $146,200.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.