EUC Engineer
World Wide Technology, Inc.
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Benefits offered by this job
Job summary
World Wide Technology (WWT) seeks an experienced IT administrator to support and enhance our internal technology infrastructure. You will manage endpoints, deploy software, and maintain VDI environments while driving security controls and automation across platforms.
You will work with Intune, Workspace ONE, Jamf, and Horizon, contributing to On-call rotations and cross-team initiatives that keep our IT services reliable and secure. A strong scripting and automation background is essential.
Qualifications
- Bachelor's degree in information technology, information systems, computer science or related field preferred.
- 5+ years system administration experience; 8+ years preferred.
- Expert-level administration of Windows and macOS.
- Experience with virtual desktop environments (Horizon, Azure Virtual Desktop, Windows 365, Citrix).
- Hands-on with unified endpoint management tools (Intune, Workspace ONE, Jamf).
- Packaging software for mass deployment.
- Scripting knowledge (PowerShell, Bash, Python, or Batch).
- Experience with APIs automation and tools like ServiceNow.
Responsibilities
- Maintain, deploy, and troubleshoot endpoint configurations and policies.
- Create and maintain software deployment packages for Windows and macOS.
- Administer virtual desktop environments and related infrastructure.
- Assist with patching end-user devices and OS updates.
- Remediate endpoint vulnerabilities within SLAs.
- Support Zero Trust initiatives and conditional access policies.
- Plan and implement changes through ServiceNow.
- Document procedures for admins, service desk, and end users.
- Identify and resolve EUC issues independently and with teams.
- Collaborate with Global Service Desk to improve processes.
- Build relationships with management, vendors, and customers.
- Participate in on-call rotation and project work.
Skills
Education
Tools
Job description
Why WWT?
World WideTechnology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technicalexpertiseand world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity,cloudand infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuringstate-of-the-arthardware and software—WWT enables clients and partners to conceptualize, test andvalidateinnovative technology and then deploy solutions at scale using its global integration anddistributioncapabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global serviceproviderand public sector clients in up to 130 countries across six continents. Softchoice, aWorld WideTechnology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams?
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
Job Responsibilities
- Maintain, deploy, and troubleshoot endpoint configurations and policies across all platforms to meet security benchmarks.
- Create and maintain software deployment packages for Windows and macOS (AutoPkg, Munki, and PSADT).
- Administer the virtual desktop environment and its supporting infrastructure, including Windows 365 Cloud PCs and thin clients, covering maintenance, support, patching, and documentation.
- Assist with patching enterprise end-user devices with OS and third-party application updates.
- Remediate endpoint vulnerabilities identified by security tooling (e.g., Tenable, Wiz) within defined SLAs.
- Support Zero Trust initiatives, including device trust, certificate-based authentication, and conditional access/device compliance policies (Okta, Entra ID).
- Plan and implement changes through the ServiceNow change management process.
- Create and maintain documentation for fellow administrators, the Service Desk, and end users.
- Identify technical problems within EUC systems and work independently to resolve them.
- Partner with other IT teams on root cause analysis and resolution of systemic end-user issues.
- Partner with the Global Service Desk to drive process improvements and efficiencies.
- Build and maintain effective working relationships with management, coworkers, vendors, and customers.
- Participate in the on-call and support rotation.
- Work on projects and other tasks as assigned.
- Bachelor's degree (BA/BS) in Information Technology, Information Systems, Computer Science, or a related field preferred.
- 5+ years of system administration experience required; 8+ years of progressive experience in a related field preferred.
- Expert-level administration and configuration of Windows and macOS.
- Experience administering virtual desktop environments such as Omnissa Horizon (formerly VMware Horizon), Azure Virtual Desktop, Windows 365, or Citrix.
- Hands-on experience with a unified endpoint management (UEM) tool such as Intune, Workspace ONE, or Jamf.
- Expertise in packaging software for mass deployment.
- Proficiency in at least one scripting language, such as PowerShell, Bash/Shell, Python, or Batch.
- Comfortable working from the command line.
- Experience building automation through APIs or with tools such as Ansible, ServiceNow, or AI assistants like Claude.
- Experience with Git and CI/CD pipelines (e.g., GitHub Actions, Azure DevOps).
- Experience with identity and access platforms (Okta, Entra ID), including conditional access and certificate-based authentication.
- Experience troubleshooting end-user hardware, software, and driver issues.
- Experience with Azure cloud services.
- Experience with Agile frameworks and methodologies.
- Experience managing vendor relationships.
- Quick to learn new skills and emerging technologies.
- Experience with digital employee experience (DEX) tools such as Nexthink or ControlUp preferred.
- Experience with thin client platforms (e.g., Dell Wyse/ThinOS) preferred.
- VMware Certified Professional - Digital Workspace (VCP-DW), VMware Certified Technical Associate - End-User Computing (VCTA-EUC), or an equivalent Omnissa, Microsoft, or Citrix certification preferred.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $ 90 , 0 00 to $1 35 , 0 00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits : Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $162,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well‑being of WWT employees is essential. When it comes to our benefits package, WWThasone of the best. We offer the following benefits to all full‑time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits : Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, seeour US Benefits Websit e
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWTremainsa great placeto work for all!
If you requireaccessibilityaccommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World WideTechnology is an Equal Opportunity Employer.
" If you have any questions or concerns about this posting, please email taposting@wwt.com .
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