[EU] ICT Incident Manager

Bybit; Town of Vienna (WI); On-site; USD 68,000 - 103,000; Full time

Benefits offered by this job

Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit, a leading cryptocurrency exchange, seeks an ICT Incident & Communications Lead for its Vienna headquarters. You will detect, respond to, and communicate ICT incidents across EU operations, ensuring regulatory alignment and rapid resolution.

Required 3–5 years in financial services with DORA knowledge, fluent German and English, and in-person work in Vienna. You'll manage incident tools, ITSM processes, and resilience planning in a fast-paced, global environment.

Qualifications

• 3–5 years in financial services with banking regulation knowledge (DORA).
• Experience with incident management tools and ITSM.
• Basic IT infrastructure knowledge and crypto industry context.
• Fluent in German and English; Mandarin a plus.
• Must be based in Vienna headquarters in person.

Responsibilities

• Detect, address, and resolve ICT incidents to minimize disruptions.
• Develop and manage communication strategies for ICT incidents and encryption-related issues.
• Implement ICT business continuity or recovery plans during crises.
• Handle encryption-related incidents and ensure policy compliance.
• Coordinate and assist in global ICT Incident and Communication practice.
• Assist EU CISO with other IT duties.

Skills

Incident management

ITSM

IT infrastructure

Project management

Multitasking

Tools

ITSM tools

Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Job Responsibilities

• Responsible for detecting, addressing, and resolving ICT-related incidents efficiently to minimize operational disruptions.
• Responsible for developing, implementing, and managing communication strategies for ICT-related and encryption-related incidents, ensuring efficient and clear reporting.
• Responsible for implementation of ICT business continuity or ICT response and recovery plans in the event of activation during a crisis and also regular exercises
• Handling encryption-related incidents, ensuring compliance with policies and maintaining operational resilience.
• Promptly detects, escalates, and documents incidents, coordinating responses to ensure timely resolution and prevent recurrence.
• Handle all communication related to incidents and company announcements for EU operations, particularly those with regulatory relevance, maintaining compliance and transparency.
• Ensures timely and accurate information dissemination to stakeholders, supporting the organization’s operational and regulatory obligations.
• Coordinate and assist in the global ICT Incident and Communication practice
• Other tasks and IT duties as assigned by EU CISO

Job Requirements

• At least 3-5 year work experience in financial services with deep knowledge in banking regulation (first experience with DORA)
• Experience with incident management tools and IT service management (ITSM)
• Basic understanding of IT infrastructure, operations and crypto industry
• Have certain projects implementation and management experience
• Possess good learning, communication and independent problem-solving abilities
• Must be able to multitask and work in a fast-paced environment
• Fluent in German and English mandatory, Mandarin is a plus
• This role requires successful candidates to be based in-person in Vienna Headquarter

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.