[EU] ICT Incident Manager

Bybit; Oklahoma City (OK); On-site; USD 73,000 - 101,000; Full time

Benefits offered by this job

Study Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit seeks an experienced ICT Incident & Communications specialist for its Vienna headquarters to lead incident detection, response, and cross‑team communications. The role emphasizes regulatory awareness, encryption incident handling, and global ICT resilience.

Fluency in German and English is required, Mandarin a plus, with in-person work in Vienna. Ideal candidates bring 3–5 years in financial services, strong ITSM tool experience, and a proactive, cross‑functional mindset to protect and

Qualifications

• Minimum 3–5 years in financial services with regulatory knowledge
• Fluent in German and English; Mandarin a plus
• Experience with incident management tools and IT service management (ITSM)

Responsibilities

• Detect, address and resolve ICT incidents to minimize disruptions.
• Develop, implement and manage communication strategies for ICT- and encryption-related incidents with reporting.
• Implement ICT business continuity or response plans during crises and conduct regular drills.
• Handle encryption-related incidents ensuring policy compliance and resilience.
• Detect, escalate, document incidents; coordinate responses for timely resolution and recurrence prevention.
• Communicate incidents and EU operations announcements with regulatory relevance; ensure transparency.
• Disseminate timely, accurate information to stakeholders supporting regulatory obligations.
• Coordinate and assist in the global ICT Incident and Communication practice.
• Perform other IT duties as assigned by EU CISO.

Skills

Incident management

ITSM

Communication

Multitasking

German language

English language

Regulatory knowledge

Crypto industry

Education

Bachelor's/Master's in IT/CS

Tools

ITSM tools

Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Job Responsibilities

Responsible for detecting, addressing, and resolving ICT-related incidents efficiently to minimize operational disruptions.Responsible for developing, implementing, and managing communication strategies for ICT-related and encryption-related incidents, ensuring efficient and clear reporting.Responsible for implementation of ICT business continuity or ICT response and recovery plans in the event of activation during a crisis and also regular exercisesHandling encryption-related incidents, ensuring compliance with policies and maintaining operational resilience.Promptly detects, escalates, and documents incidents, coordinating responses to ensure timely resolution and prevent recurrence.Handle all communication related to incidents and company announcements for EU operations, particularly those with regulatory relevance, maintaining compliance and transparency.Ensures timely and accurate information dissemination to stakeholders, supporting the organization’s operational and regulatory obligations.Coordinate and assist in the global ICT Incident and Communication practiceOther tasks and IT duties as assigned by EU CISO

Job Requirements

At least 3-5 year work experience in financial services with deep knowledge in banking regulation (first experience with DORA)Experience with incident management tools and IT service management (ITSM)Basic understanding of IT infrastructure, operations and crypto industryHave certain projects implementation and management experiencePossess good learning, communication and independent problem-solving abilitiesMust be able to multitask and work in a fast-paced environmentFluent in German and English mandatory, Mandarin is a plusThis role requires successful candidates to be based in-person in Vienna Headquarter

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.