EU Customer Success Lead — Growth, Retention & Renewals

Meyandy LLC; Deutschland; Remote; USD 104,000 - 161,000; Full time

Benefits offered by this job

Innovative culture

Growth paths

Learning & development

Social travel

Annual company offsite

Co‑working stipend

Job summary

ElevenLabs is seeking a Customer Success Lead to guide a regional team across Western Europe, delivering measurable post‑sales value and ensuring strong customer outcomes. You will coach senior CS professionals, manage priority accounts, and drive renewal and expansion strategies in a fast‑growing AI platform company.

The role emphasizes strategic leadership, collaboration with cross‑functional teams, and building scalable processes to support growth and customer satisfaction across Europe.

Responsibilities

• Lead, coach, and develop a high‑performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.
• Act as a player‑coach: directly manage priority accounts, join key customer conversations, and model best‑in‑class success practices.
• Lead by example in complex post‑sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
• Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.
• Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.
• Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.

Job description

ElevenLabs is seeking a Customer Success Lead to guide a regional team across Western Europe, delivering measurable post‑sales value and ensuring strong customer outcomes. You will coach senior CS professionals, manage priority accounts, and drive renewal and expansion strategies in a fast‑growing AI platform company.

The role emphasizes strategic leadership, collaboration with cross‑functional teams, and building scalable processes to support growth and customer satisfaction across Europe.