ETPS Data Specialist - OKC/Norman Area

Family & Children's Services; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Family & Children\'s Services in Oklahoma City seeks an ETPS Performance Specialist to support performance monitoring, data reporting, and continuous quality improvement across the organization. The role serves as a resource to leaders and staff, assisting with reporting processes, performance expectations, and related training.

You will track measures, review findings, maintain dashboards, prepare routine reports, and collaborate with programs to resolve data quality issues while protecting

Qualifications

• Must be a high school graduate or have HS equivalent.
• Associate's degree preferred.
• Two years of experience in healthcare, behavioral health, administrative support, quality monitoring, reporting, records management, or a related field preferred.
• Experience with spreadsheets, reports, databases, or electronic record systems preferred.
• Experience in behavioral health or healthcare settings preferred.

Responsibilities

• Track assigned ETPS, CCBHC, and organizational performance measures.
• Review reports and performance information for accuracy and completeness.
• Monitor performance results and identify areas that may need attention.
• Notify leadership of missing information, reporting concerns, or performance issues.
• Maintain tracking spreadsheets and monitoring tools.
• Follow up with programs regarding overdue items or reporting requirements.
• Assist with collecting and organizing information used to evaluate performance.
• Maintain records related to performance monitoring activities.
• Support leaders in understanding performance expectations and reporting requirements.
• Assist with special projects related to quality and performance improvement.

Skills

Communication

Decision Making

Engagement

Initiative

Interpersonal

Learning

Organizational Alignment

Quality of Work

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The ETPS Performance Specialist helps identify areas needing attention and supports efforts to improve outcomes, increase accountability, and promote quality services across the organization. The position serves as a resource for leaders and staff regarding ETPS requirements, reporting processes, and performance expectations. The specialist performs these responsibilities under the direction of the Manager, Healthcare Metrics & Performance.

Position Specific Duties & Responsibilities

Performance Monitoring

• Track assigned ETPS, CCBHC, and organizational performance measures.
• Review reports and performance information for accuracy and completeness.
• Monitor performance results and identify areas that may need attention.
• Notify leadership of missing information, reporting concerns, or performance issues.
• Maintain tracking spreadsheets and monitoring tools.
• Follow up with programs regarding overdue items or reporting requirements.
• Assist with collecting and organizing information used to evaluate performance.
• Maintain records related to performance monitoring activities.
• Support leaders in understanding performance expectations and reporting requirements.
• Assist with special projects related to quality and performance improvement.

Reporting and Data Support

• Gather information from reports, systems, and other sources.
• Review data for missing information, errors, or inconsistencies.
• Help correct reporting issues by working with program and support staff.
• Prepare routine reports, spreadsheets, charts, and summaries.
• Update tracking logs and performance-monitoring tools.
• Help maintain dashboards and reporting resources.
• Distribute reports according to established schedules.
• Maintain documentation related to reports and tracking processes.
• Ensure information is organized and available when needed.
• Protect confidential information and follow agency privacy requirements.

Program Support and Follow-Up

• Answer routine questions related to ETPS measures and performance reports.
• Work with program staff to obtain information needed for reporting.
• Assist with preparing materials for meetings and performance reviews.
• Track action items and follow-up activities identified by leadership.
• Help monitor progress on improvement efforts.
• Notify the manager when issues require additional attention.
• Maintain positive working relationships with leaders, staff, and support departments.
• Support consistent reporting practices across programs and locations.

Training and Documentation

• Assist in maintaining ETPS training materials, reference guides, and written procedures.
• Help update forms, job aids, and educational resources.
• Provide basic assistance and guidance regarding reporting processes and requirements.
• Assist with training sessions and workshops as assigned.
• Keep reporting and procedural documents organized and current.
• Cross-train with other staff to support continuity of operations.

Communication and Collaboration

• Communicate professionally with staff at all levels of the organization.
• Participate in meetings related to performance monitoring and quality improvement.
• Share information, updates, and reminders regarding reporting requirements.
• Work cooperatively with clinical, operational, and administrative staff.
• Escalate concerns to the manager when appropriate.
• Support a culture of accountability, teamwork, and continuous improvement.

Continuous Quality Improvement

• Assist with projects designed to improve performance and service delivery.
• Help identify trends, barriers, and areas needing improvement.
• Gather and organize information used in improvement activities.
• Track corrective actions and follow-up assignments.
• Monitor progress and provide updates to leadership.
• Support implementation of new performance measures and reporting requirements.
• Assist with efforts to improve data quality and reporting accuracy.

Qualifications

Education

• Must be a high school graduate or have HS equivalent
• Associate's degree preferred

Experience

Two years of experience in healthcare, behavioral health, administrative support, quality monitoring, reporting, records management, or a related field preferred.

• Experience working with spreadsheets, reports, databases, or electronic record systems preferred.
• Experience in behavioral health or healthcare settings preferred.

Performance Competencies

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

Knowledge/Skills/Abilities

• Basic to intermediate knowledge of Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Ability to organize and maintain accurate records.
• Ability to review information and identify possible errors or missing information.
• Ability to create and maintain spreadsheets and reports.
• Ability to manage multiple assignments and meet deadlines.
• Strong attention to detail.
• Good verbal and written communication skills.
• Ability to follow written procedures and instructions.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality.
• Ability to learn agency reporting requirements and performance measures.
• Ability to build positive working relationships with staff and leaders.

Certifications/Licenses

• N/A

Safety Sensitive Job Classification

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.