Ethics and Compliance Coordinator (ETHICS AND CMPLNC PROFL 2)

University of California, Davis; Davis (CA); Hybrid; USD 47,000 - 66,000; Full time

Job summary

The University of California, Davis is seeking an Ethics and Compliance Coordinator to support the HDAPP office and its confidential operations. The role involves administrative tasks, case triage, intake scheduling, and preparing training materials, while maintaining data privacy.

Responsibilities include updating the Case Management Database and website, coordinating meetings, and assisting in outreach to promote prevention and compliance within the campus community.

Qualifications

• No minimum educational requirements.
• 2 years’ experience providing administrative support in a dynamic, fast paced, high profile office.
• Experience working with complex policies to help triage new cases and route them to the appropriate process.
• Experience interacting and communicating (in person, over the phone, and in writing) with distressed and aggrieved persons, providing them support, and connecting them to resources.
• Experience identifying, handling, and protecting highly confidential, personal, and sensitive information and maintaining this information in an electronic case management system, ensuring completeness and accuracy.
• Experience updating and maintaining websites via a content management system.
• Analytical, critical thinking, and problem-solving skills to compile and analyze data, anticipate and identify problems, streamline and standardize processes, develop creative solutions for resolution, and report out on such matters.
• Skills to cultivate positive working relationships with appropriate campus units and resources and represent HDAPP with diplomacy and discretion.

Responsibilities

• 60% - Complaint Resolution Support
• 20% - Program Support
• 20% - Business Support

Skills

Administrative support experience

Policy triage

Communication

Confidentiality

Analytical thinking

Relationship-building

HDAPP familiarity

Campus systems familiarity

Education

No minimum educational requirements

Tools

Content Management System (CMS)

Case Management Database

Job description

Job Summary

Under general supervision, the Ethics and Compliance Coordinator supports the daily functioning of the HDAPP office in a highly confidential and dynamic environment.

Under general supervision, the Ethics and Compliance Coordinator supports the daily functioning of the HDAPP office in a highly confidential and dynamic environment. Provides a full range of programmatic and administrative support, including conducting and documenting moderately complex tasks requiring data and policy review and moderate analysis, answering HDAPP’s call lines, and monitoring the online reporting systems and HDAPP’s email. This position evaluates fact patterns (Sexual Violence and Sexual Harassment and Discrimination concerns) for case triage, scheduling intakes, and supporting the intake process. This position also supports complainant outreach, case management, preparing and assisting in the creation of training and outreach materials, managing and updating HDAPP’s Case Management Database and Website, and general office management. Works with members of the UCD/UCDH community to promote the goals of HDAPP. The Ethics and Compliance Coordinator also provides administrative support to the HDAPP office and staff. Responsible for ordering office supplies and other programmatic materials. Updates and supports the development of internal forms and materials. Assists with scheduling meetings and coordinates meeting logistics, including reserving campus space as needed.

Minimum Qualifications

• No minimum educational requirements.
• 2 years’ experience providing administrative support in a dynamic, fast paced, high profile office.
• Experience working with complex policies to help triage new cases and route them to the appropriate process.
• Experience interacting and communicating (in person, over the phone, and in writing) with distressed and aggrieved persons, providing them support, and connecting them to resources.
• Experience identifying, handling, and protecting highly confidential, personal, and sensitive information and maintaining this information in an electronic case management system, ensuring completeness and accuracy.
• Experience updating and maintaining websites via a content management system.
• Analytical, critical thinking, and problem-solving skills to compile and analyze data, anticipate and identify problems, streamline and standardize processes, develop creative solutions for resolution, and report out on such matters.
• Skills to cultivate positive working relationships with appropriate campus units and resources and represent HDAPP with diplomacy and discretion.

Preferred Qualifications

• Familiarity with campus offices and resources related to HDAPP services.
• Familiarity with campus systems (i.e. Aggie Travel, Aggie Buy, Site Farm etc.)

Key Responsibilities

• 60% - Complaint Resolution Support
• 20% - Program Support
• 20% - Business Support

Department Overview

The Harassment & Discrimination Assistance and Prevention Program (HDAPP) serves the entire UCD/UCDH community of staff, academics, students, patients, visitors, and volunteers. HDAPP advises individuals and management on the successful resolution of complaints of all forms of discrimination (including hate/bias incidents), harassment (including sexual harassment), sexual assault, relationship violence, and stalking. With a strong emphasis on prevention and risk-reduction, HDAPP develops targeted educational and outreach programming to address the needs of each constituent group. HDAPP is the office of record regarding all reports of the issues named above. HDAPP coordinates three multidisciplinary case management teams; and works closely with other campus and UCDH units on conflict resolution strategies, training and policy compliance.

Administratively, HDAPP is part of the Compliance and Policy Unit in the Office of the Chancellor.

Department Specific Job Scope

The Ethics and Compliance Coordinator supports the daily functioning of the HDAPP office in a highly confidential and dynamic environment.

POSITION INFORMATION

• Salary or Pay Range: $34.29/hr. - $47.75/hr.
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: ETHICS AND CMPLNC PROFL 2
• UC Job Code: 006234
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday, 8:00 AM to 5:00 PM
• Location: Davis, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

While this position supports both UCD and UCDH, this position is primarily located on the Davis campus. Occasional travel between Davis and Sacramento, as well as other potential locations. Office environment (hybrid between in office and remote/work from home environment) Work in a highly confidential environment. Work with individuals who may be in emotional distress, hostile, or otherwise challenging. Work flexible schedule and occasional overtime evenings, nights and weekends to meet operational and business needs. Work with constant interruptions; communicate on a telephone; work with computers; work in an area with noise from various sources. Listen, communicate, convey, and exchange information for extended periods of time. Employee is personally responsible for following health and safety guidelines/instructions.

Special Requirements

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks