ESU Dispatch & Overwatch Operator

Security Industry Specialists, Inc.; Seattle (WA); On-site; USD 68,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off including Sick/Safe Time

Weekly pay

Job summary

Security Industry Specialists, Inc. seeks an ESU Overwatch Operator in Seattle to act as the communications hub for incidents requiring ESU response. You will monitor radio and chat channels, gather and share critical information, and support rapid security actions from the command center.

With a focus on timely updates, you will document findings, track ESU status, coordinate law enforcement as needed, and ensure all stakeholders stay informed throughout incidents and after-action reviews.

Qualifications

• CPR/AED certification required.
• Unarmed State Guard certification as prescribed by state law.
• Associate’s degree or 2+ years of related experience in security fields.
• General knowledge of security systems including alarm monitoring, access control, CCTV; Lenel is a plus.
• Ability to multitask and deliver high level of customer service; 40 WPM typing.

Responsibilities

• Serve as communication hub for ESU incidents across radio and chat platforms.
• Gather, record and disseminate information to security personnel and stakeholders.
• Monitor CCTV for incident locations and track statuses of ESU members.
• Coordinate assistance from team members to expedite responses.
• Communicate effectively and maintain accurate documentation and tickets.
• Coordinate with local law enforcement as necessary and perform other duties as assigned.

Skills

CPR/AED certification

Unarmed state guard certification

Multitasking

Typing 40 WPM

Customer service

Education

Associate’s degree or 2+ years related experience

Tools

Lenel

Job description

Security Industry Specialists, Inc. seeks an ESU Overwatch Operator in Seattle to act as the communications hub for incidents requiring ESU response. You will monitor radio and chat channels, gather and share critical information, and support rapid security actions from the command center.

With a focus on timely updates, you will document findings, track ESU status, coordinate law enforcement as needed, and ensure all stakeholders stay informed throughout incidents and after-action reviews.