Estimator in Training

3M HEALTHCARE; Naperville (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays annually

Medical, dental, vision insurance

Retirement plan with company match

Disability and life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is hiring an Estimator in Training to support the WOW operating plan and deliver accurate damage assessments. You will greet customers, map damage, capture photos, and input data into CCC One, while coordinating with the repair team to finalize estimates and parts lists.

The role requires a high school diploma or GED, 16 I-CAR units within 12 months, and strong communication skills.

Qualifications

• High school diploma or GED required.
• Must complete or currently hold 16 I-CAR units within the first 12 months of employment.
• Excellent communication and customer-service skills are essential.

Responsibilities

• Greet customers at repair drop-off and build rapport.
• Map damage with customers and document loss and WOW opportunities.
• Take initial photos and create repair maps; upload photos and notes to CCC One.
• Verify estimates during teardown and finalize using the Repair Planning Template.
• Collaborate with repair team to ensure accurate windshield notations and parts lists.
• Call customers to review estimates and promise dates; update as needed.
• Assist insurance adjusters with damage reports and inspections.

Skills

Excellent communication

Computer literate

Microsoft Office

Decision making

Education

High school diploma or GED

16 I-CAR units

Tools

Photo-imaging software

Job description

Gerber Collision & Glass

Gerber Collision & Glass provides elite infrastructure and a supportive environment for collision and glass services. We are looking to grow and lead the industry. Join a team built for your success.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Estimator in Training

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customers at repair drop‑off and builds rapport.
• Maps damage with customers (previous and current loss, WOW opportunities).
• Takes initial photographs and handles repair mapping.
• Uploads photos and notes to CCC One, including arrival time.
• Notifies production of vehicle arrival and places it in the production queue.
• Verifies estimates during teardown.
• Finalizes estimates using the proper Repair Planning Template.
• Works with the repair team to ensure windshield notations are correct and complete.
• Puts together the final parts list.
• Uses the Promise Date Calculator to set the promise date.
• Calls customers to review the estimate and promise date.
• Updates customers regularly, following management‑determined standards.
• Participates in and contributes to regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day and schedules them.
• Follows up with technicians after vehicle teardown and adjusts estimates if needed.
• Assists insurance adjusters with damage reports and provides service to insurance claim re‑inspectors.

Education & Experience Required

• High school diploma or GED required.
• Prior customer service experience required.
• Must currently possess or successfully complete 16 I‑CAR units within the first 12 months of employment.

Preferred

• 4‑6 years of related work experience.
• Photo‑imaging software experience preferred.

Required Skills & Abilities

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products preferred.
• Good decision‑making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel, and crouch while evaluating vehicle damage.
• Must possess clear vision for accurate damage assessment.

Physical Demands

Job duties require regular walking, standing, stooping, kneeling, and crouching.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1401(k).
• Retirement plan with company match.
• Employer‑paid short‑term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non‑prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option available.

Compensation

Pay: $18 - $20 per hour.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.