Estimator In Training

Gerber Collision & Glass; Fort Wayne (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Health, dental & vision insurance from

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in Fort Wayne, Indiana, is hiring for a role supporting collision repair operations. You will greet customers, map vehicle damage, upload documentation to CCC One, and coordinate with production and insurance adjustments to keep timelines on track.

The position requires a high school diploma or GED, 16 I-CAR units within the first year, and prior customer service experience. Knowledge of Photo-imaging software is a plus and a strong orientation to safety and accuracy is

Qualifications

• High school diploma or GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within 12 months of employment.
• Preferred: 4–6 years related work experience; photo-imaging software experience preferred.

Responsibilities

• Greet customers at repair drop-off and build rapport.
• Map damage with customer and identify WOW opportunities.
• Handle repair mapping and initial photographs; upload to CCC One with timestamps.
• Notify production of arrivals and verify estimate during teardown.
• Finalize estimates using Repair Planning Template and coordinate with repairs team.
• Set promise dates and communicate with customers; update regularly per standards.
• Assist insurance adjusters and re-inspectors as needed.
• Participate in production meetings and follow up with customers about next steps.

Skills

Excellent communication

Computer literacy

Microsoft products

Decision making

Education

High school diploma/GED

I-CAR units (16 within 12 months)

Tools

CCC One

Photo-imaging software

Job description

Built with Intent. Driven by YOU.

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
• Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day. Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education And/or Experience Required

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

Required Skills/Abilities

• Excellent communication skills.
• Computer literate. Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
• Must possess clear vision in providing an accurate estimate of a vehicle’s damage.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$18 - $22 / Hourly