Estimator (Commission) - New USA

JHCC Holdings LLC; Huntsville (AL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based compensation

Job summary

The Boyd Group is seeking a Collision Estimator - Service Advisor to deliver exceptional customer experiences, assess vehicle damage, and document repairs. You will coordinate with customers and insurance companies, ensuring accurate appraisals and timely communication.

Responsibilities include documenting interactions, guiding customers through repairs, and complying with DRP and insurance requirements. A background in auto repair and I-CAR readiness is preferred, with a valid driver's license

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate, timely information guiding customers through repair.
• Ensure compliance with insurance client requirements and processes.
• Follow WOW Operating Ways for customer drop-offs, repair planning, communication, and delivery.
• Communicate customer requests to appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend training and workshops recommended by Store Manager.

Skills

OE guidelines knowledge

Customer service

Communication skills

Basic computer skills

Education

High School Diploma or equivalent

Willing to complete I-CAR training

Job description

AL Huntsville-Hwy 72 - 115024 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $50,000 - $77,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

#INDSOUTH Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repair Titles: Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.