Collison Estimator

JHCC Holdings LLC; Magnolia Heights (AL); On-site; USD 50,000 - 77,000; Full time

Job summary

The Boyd Group is seeking a Collision Estimator to provide exceptional customer service while coordinating auto repair estimates. You will document interactions, guide customers through repairs, and ensure compliance with insurance and DRP requirements.

A strong focus on accuracy and teamwork is essential. Responsibilities include updating records, coordinating with staff, and participating in training sessions.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent required.
• Awareness of where to look for answers.
• Basic computer skills required.
• Compliance for DRP’s required.
• Minimum of 1-year experience preferred.

Responsibilities

• Document and update all customer interactions with pertinent details.
• Provide accurate, timely information to customers, guiding them through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Communicate customer requests to the appropriate team members.
• Assist in daily production walks with management and participate in staff meetings as required.
• Attend training sessions and workshops as recommended by management.

Skills

Awareness of where to look for answers

Basic computer skills

Compliance for DRP’s

Knowledge of repairs and OE guidelines

Valid driver’s license

Willingness to complete I-CAR training

Education

High School Diploma or equivalent

Job description

AL Birmingham-14th St N - 115058 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $50,000 - $77,000 / Year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Titles

• Collision Estimator
• Service Advisor
• Service writer
• Automotive Estimator
• Appraiser
• Repair planner

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.