Estimator – $28–$32/hr

Murray's Group - CARSTAR/Fix; Port Orchard (WA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off (PTO) and paid holidays

Opportunities for career growth and industry training

Job summary

Murray's Group - CARSTAR/Fix in Port Orchard is seeking a Front-End Estimator / Customer Service Representative to deliver exceptional customer service and manage collision repair estimates. The role involves writing estimates, guiding customers through the insurance process, and maintaining thorough documentation. Candidates should have 1–3 years of relevant experience and good organizational skills. This full-time position offers a stable work environment and competitive pay of $28-$32 per hour, plus benefits including medical insurance and a retirement plan.

Qualifications

• 1–3 years of experience as a collision estimator, insurance appraiser, or front-end CSR.
• Ability to multitask and stay organized in a fast-paced environment.
• Valid driver’s license and insurable driving record.

Responsibilities

• Serve as the primary CSR for the shop and build strong customer relationships.
• Write accurate walk-in and UPD (Unrelated Prior Damage) estimates.
• Communicate clearly with customers, insurance adjusters, and vendors.
• Schedule repairs and guide customers through every step of the process.

Skills

Customer relationship management

Collision estimating

Multitasking

Basic computer skills

Tools

CCC estimating software

Microsoft Word

Excel

Outlook

Job description

Front‑End Estimator / Customer Service Representative

Port Orchard, WA | $28–$32/hr | Full-Time | M–F 8am-5pm

Are you detail‑oriented, customer‑focused, and ready to take your collision repair career to the next level? We’re looking for a Front‑End Estimator / CSR to be the primary point of contact for our customers while supporting insurance partners and the shop team in a fast‑paced, professional collision repair environment. You will be writing estimates, guiding customers through the repair process, and making a real impact on the customer experience.

Why You’ll Love Working With Us

• Competitive pay: $28–$32/hr (based on experience)
• Full‑time, stable position with a Monday–Friday schedule
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and paid holidays
• Opportunities for career growth and industry training

What You’ll Do

• Serve as the primary CSR for the shop and build strong customer relationships
• Greet customers warmly and manage incoming phone calls
• Write accurate walk‑in and UPD (Unrelated Prior Damage) estimates
• Communicate clearly with customers, insurance adjusters, and vendors
• Email estimates within 24 hours or write them while customers wait
• Schedule repairs and guide customers through every step of the process
• Use CCC estimating software (including P‑Pages and rate guides) efficiently and accurately
• Maintain detailed notes and documentation
• Follow insurance company guidelines and agreed labor rates
• Assist with supplements and resolve front office challenges
• Participate in daily production meetings and track vehicle status
• Support CSI/NPS goals by delivering exceptional customer service

What We’re Looking For

• 1–3 years of experience as a collision estimator, insurance appraiser, or front‑end CSR
• Ability to multitask and stay organized in a fast‑paced environment
• Basic computer skills (Microsoft Word, Excel, Outlook)
• Valid driver’s license and insurable driving record

If you enjoy working directly with customers, writing accurate estimates, and being the face of a busy collision repair shop, this is the perfect opportunity to grow your career with a supportive team.

Apply today