Estimator

Gerber Collision & Glass; Roanoke (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

Gerber Collision & Glass in Roanoke, VA is seeking an experienced Estimator to deliver an exceptional customer experience by accurately creating vehicle repair estimates and coordinating needs with customers and insurance companies.

You will document all interactions, guide customers through the repair process, and work with a team to meet KPIs while maintaining high service standards. The role requires OE knowledge, DRP compliance, and a willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills and DRP compliance experience.
• Must be willing to complete I-CAR Training.

Responsibilities

• Document every customer interaction with accurate details.
• Provide timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Adhere to WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend training sessions and workshops recommended by the Store Manager.

Skills

I-CAR Training

Valid Driver's License

Awareness of where to look for answers

Basic Computer Skills

DRP Compliance

Education

High School Diploma or equivalent

Job description

VA Roanoke - 160019

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education And/or Experience Required For The Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$70,000+ annually depending on closed sales each week