Estimator

Gerber Collision & Glass; Lexington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Gerber Collision & Glass in Lexington, VA is seeking an Estimator responsible for delivering an exceptional customer experience while creating accurate repair estimates, coordinating repair needs, and updating customers and insurers throughout the process.

The role requires knowledge of vehicle damage appraisal, communication with insurance, and adherence to WOW Operating Ways. A high school diploma, basic computer skills, and a valid driver's license are required; I-CAR training is a plus.

Qualifications

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent.
• Basic computer skills.
• Awareness of where to look for answers.
• DRP compliance; minimum 1 year experience.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document and update all customer interactions with details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Participate in daily production walks with management.
• Communicate customer requests to appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand insurance programs and procedures.
• Participate in monthly Health & Safety meetings (if required).
• Support all team members when required.

Skills

Knowledge of Repairs & OE Guidelines

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

VA Lexington - 160022

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education And/or Experience Required For The Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Compensation Details

$70,000+ annually depending on closed sales per week