Estimator

Boyd Group Services; Richmond Hill (GA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Commission-based pay

Bonus opportunities

Job summary

Boyd Group Services is hiring an Estimator to deliver exceptional customer experiences while creating estimates and coordinating vehicle repairs. You will document all contact with customers and insurance companies, and ensure repairs align with KPIs across the repair facility.

The role requires knowledge of repairs, DRP processes, and at least 1 year of DRP experience, with I-CAR training pursued. A High School Diploma or equivalent is required, and a valid driver’s license is necessary.

Qualifications

• Awareness of where to look for answers.
• Basic computer skills required.
• Compliance for DRP's minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate and timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Communicate customer requests and needs to the appropriate team members.
• Participate in daily production walks with the Management Team and monthly safety meetings.
• Support all team members when required and uphold KPIs and core values.

Skills

Basic Computer Skills

Awareness for answers

DRP Compliance

I-CAR Training

Driver's License

Education

High School Diploma or equivalent

Job description

GA Richmond Hill - 124017

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

Role and Requirements

• Ensure every customer interactionis documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPIs by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Required Skills/Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

Estimated $49,000 - $70,000 / Year

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.