Estimator

Gerber Collision (Wisconsin), Inc; Rhinelander (WI); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Paid PTO

Paid Parental Leave

Paid Holidays

Health Insurance

401(k) Plan

Disability & Life Insurance

Education Opportunities

Safety Glasses Provided

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a customer-focused professional to document every customer interaction, guide clients through the repair process, and ensure compliance with insurance requirements. The role emphasizes clear communication, teamwork, and delivering excellent service.

The candidate should have a High School Diploma or equivalent, basic computer skills, and a valid driver’s license; I-CAR training is preferred and willingness to complete it is required.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Willing to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and ensure excellent service.
• Ensure compliance with all insurance client requirements and processes.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the relevant team members.
• Provide positive energy when greeting customers in person and on the phone.
• Participate in daily production walks with the Management Team and training sessions.

Skills

Customer service

Basic computer skills

DRP knowledge

I-CAR training willingness

Valid driver’s license

Education

High School Diploma or equivalent

I-CAR Training (preferred)

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$46,800 - 80,000+ / year based on experience At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.