Estimator

Glass America; Pensacola (FL); On-site; USD 48,000 - 65,000; Full time

Job summary

The Boyd Group, including affiliated companies, is seeking an Estimator in Pensacola to provide exceptional customer experience by creating estimates, coordinating repairs, and communicating with customers and insurance companies throughout the repair process.

You will assess vehicle damage, document required repairs and parts, and work with the team to meet KPIs while delivering reliable service. Knowledge of repairs and OE guidelines, DRP compliance, and strong communication are essential.

Qualifications

• Knowledge of Repairs and OE Guidelines is required.
• Awareness of where to look for answers is essential.
• Basic Computer Skills are required to navigate repair databases.
• Compliance for DRP’s must be followed.
• Minimum of 1-year experience is required.
• Willingness to complete I-CAR training.
• Valid Driver’s License is required.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process with accurate information.
• Ensure compliance with all insurance client requirements and processes.
• Adhere to WOW Operating Ways for customer drop-offs, repair planning and communication.
• Communicate customer requests to appropriate team members.
• Provide positive energy when greeting customers in person and by phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings if required.
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of repairs and OE guidelines

Basic computer skills

Awareness of where to look for answers

Compliance for DRP’s

Minimum 1-year experience

I-CAR training willingness

Valid driver’s license

Education

High School Diploma or equivalent

Job description

FL Pensacola - 123122 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.