Estimator

Gerber Collision & Glass; North Olmsted (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays annually

Health insurance effective Day 1

401(k) with company match

Life insurance

Continued education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in North Olmsted, OH is seeking an Estimator to deliver exceptional customer experience while preparing accurate estimates and coordinating repairs. You will handle communications with customers and insurers, document findings, and support the shop team to achieve KPI targets.

The role requires a high school diploma or equivalent, DRP knowledge with at least 1 year of experience, basic computer skills, and a valid driver’s license.

Qualifications

• Awareness of where to look for answers.
• Basic computer skills to navigate systems and documentation.
• Compliance with DRP requirements with at least 1 year of experience.
• Willing to complete I-CAR Training as needed.
• Must hold a valid driver’s license.

Responsibilities

• Document and update every customer interaction with key details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and internal processes.
• Communicate customer needs to appropriate team members and support daily operations.
• Maintain KPI performance by supporting the team and adhering to company standards.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year

I-CAR Training (willing to complete)

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Required Skills / Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Compensation Details

Estimated $50,000 - $100,000+ / Year

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.