Estimator

Gerber Collision & Glass; Sheboygan (WI); On-site; USD 46,800 - 80,000; Full time

Benefits offered by this job

Annual PTO plans

Paid parental leave

Paid holidays

Medical, dental & vision insurance day

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Sheboygan, WI is seeking an Estimator who will deliver an exceptional customer experience while creating vehicle repair estimates and coordinating with customers and insurers throughout the process. You will assess damage, document repairs, and align with the team to meet KPIs.

You will need DRP knowledge, a valid driver's license, and a willingness to complete I-CAR training. Join a long-standing team that values integrity and continuous learning.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance with DRP’s minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Have an understanding of all required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

DRP knowledge

OE guidelines knowledge

Customer service

Communication skills

I-CAR Training

Valid driver's license

Education

High School Diploma or equivalent

Job description

Company

Gerber Collision & Glass

Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers. This includes all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role by ensuring alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop‑offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Have an understanding of all required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions and workshops recommended by Store Manager.

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance with DRP’s minimum of 1‑year experience.

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance with DRP’s minimum of 1‑year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non‑Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$46,800 - 80,000+ / year based on experience.