Estimator

The Boyd Group LLC; Plainfield (IL); On-site; USD 47,800 - 150,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

Paid Parental Leave

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Job summary

A leading collision repair company in Plainfield, Illinois is seeking an Estimator to provide exceptional customer service by creating estimates and coordinating repair needs. You will interact with customers, document their requests, and ensure compliance with insurance processes. Candidates should have a high school diploma, at least one year of relevant experience, and a valid driver's license. The position offers benefits like annual paid time off and 401(k) plans, and comes with a salary range of $47,800 - $150,000 per year.

Qualifications

• Minimum 1-year experience for DRP’s compliance.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update customer interactions efficiently.
• Guide customers through the repair process.
• Ensure compliance with insurance client requirements.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Communication Skills

Education

High School Diploma or equivalent

Job description

Estimator – The Boyd Group LLC

Join to apply for the Estimator role at The Boyd Group LLC

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store’s KPIs by maximizing role performance
• Uphold the company’s Core Values: Honesty, Integrity & Respect

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Basic Computer Skills
• Minimum 1‑year experience for DRP’s compliance
• Willingness to complete I‑CAR Training
• Valid Driver’s License

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• 401(k) Retirement Plan with company match
• Employer Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Pay: $47,800 - $150,000 a year.

This is a Commissioned position.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.