Esthetician

Highgate; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

The Esthetician at The Joule Dallas, TX delivers professional facials, body treatments, and waxing services to hotel guests. A thorough knowledge of skin, excellent facial massage and skin extraction techniques, top sanitation, and a current state license are required to meet wellness and beauty needs.

You will maintain high standards, educate guests about products, promote skincare programs, support spa operations, attend trainings, and collaborate with the team to ensure guest satisfaction.

Qualifications

• Must communicate effectively verbally and in writing with employees and guests.
• Must be effective at listening to understand concerns.
• Must multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests in a friendly, service-oriented manner.
• Attend hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including uniform and nametag.
• Comply with Highgate Hotel Standards to ensure safe operations.
• Maximize productivity and assist in implementing solutions.
• Handle problems proactively, anticipating, identifying and solving as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel areas.
• Maintain confidentiality of information.
• Show initiative and anticipate guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanour.
• Hygiene is key in this environment.
• Flexible and long hours sometimes required.
• Medium work — up to 50 lbs of force.

Responsibilities

• Be on time for your shift, prompt with each appointment and perform services within the allotted time.
• Provide consistent professional facial and body treatments per spa protocols.
• Be flexible with your schedule to support the spa.
• Care for equipment and use proper product to assist cost controls.
• Know and explain all services and products to guests.
• Promote home care programs and meet minimum retail sales goals.
• Uphold sanitation and sterilization standards as directed by law and spa policies.
• Prepare, clean and restock the treatment room as required.
• Communicate to management all occurrences involving staff or guests that require attention.
• Actively promote spa, treatments, sessions and promotions.
• Answer guests' questions and ensure satisfaction.
• Work without direct supervision.
• Maintain a cheerful outlook and contribute to a positive work environment.
• Attend trainings and staff meetings.
• Assist in all spa operations as requested.

Skills

Communication

Multitasking

Customer service

Attendance

Hygiene

Initiative

Teamwork

Flexibility

Listening

Problem solving

Education

Florida State license

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

Overview

The Esthetician administers professional facials, body treatments, and waxing/lash services to our guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spa's specific facial treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

Responsibilities

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
• Actively promote home care programs, meeting minimum retail sales goals.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
• Perform prep work and properly clean and restock room as required.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Possess ability to work without direct supervision.
• Maintain a cheerful outlook and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.

Qualifications

Required Skills/Abilities:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a friendly and warm demeanor.
• Hygiene is key in this environment due to the proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes, or breath of a spa employee during a shift.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Education and Experience:

• Must hold and maintain a current Florida State license
• Minimum of 2 years' experience doing skincare.
• Resort Spa experience preferred.