Estee Lauder Counter Manager - Full Time

Belk; High Point (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Cosmetic Counter Manager to lead a dynamic team in a vibrant retail environment. This role is pivotal in driving sales, enhancing customer satisfaction, and nurturing a skilled workforce. You will analyze business trends, implement effective strategies, and ensure exceptional service while maintaining a well-organized sales floor. If you thrive in a fast-paced setting and are passionate about beauty and customer engagement, this opportunity will allow you to make a significant impact and grow your career.

Qualifications

• 3-5 years of retail experience required.
• 1-3 years of supervisory experience preferred.

Responsibilities

• Manage daily sales and staffing to meet goals.
• Develop associates and enhance customer relationships.

Skills

Customer Service

Sales Skills

Organizational Skills

Team Management

Education

Retail Experience

Supervisory Experience

Tools

POS Terminal

Job description

The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. They are responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit services and build long-term customer relationships.

Development Responsibilities:

1. Analyzing daily/weekly/monthly business and recommending strategies to impact business to Store Management and Vendor Account Executive.
2. Managing the achievement of counter sales plans by helping each associate meet or exceed personal SPH goals based on counter volume standards.
3. Recruiting, interviewing, and retaining quality staff with open positions kept to no more than 2 weeks average.
4. Developing bench strength in existing staff and recommending candidates for promotion or added responsibility.
5. Implementing effective scheduling to guarantee proper coverage based on business needs.
6. Staffing according to sales plans to maximize counter productivity.
7. Utilizing Belk/Store promotional calendar to maximize associate SPH.
8. Communicating clearly and consistently with the selling team, maintaining and enhancing self-esteem, focusing on specific behavior outcomes, and using reinforcement techniques.
9. Conducting team meetings prior to major events and launches, and regular briefings with Beauty Advisors.
10. Communicating inventory needs to store management.

Sales Responsibilities:

1. Meeting or exceeding personal sales per hour goals.
2. Demonstrating excellent selling skills and customer service as a role model.
3. Executing successful promotions and special events, driving sales through customer clienteling.
4. Working with store management to optimize business-to-business sales.
5. Achieving assigned dollar line goals.
6. Identifying and reducing area shrinkage.

Customer Service Responsibilities:

1. Meeting or exceeding SPH and credit application goals.
2. Thanking each customer by name following a purchase.
3. Handling transactions efficiently and accurately.
4. Providing high-level customer service to support Customer Satisfaction Surveys (CSS).
5. Building and maintaining a customer clientele base.
6. Recording and protecting personal customer information.

General Responsibilities:

1. Maintaining the sales floor and stock areas according to store standards.
2. Unpacking and storing new merchandise promptly and appropriately.
3. Ensuring timely setup for promotional events.
4. Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTVs.
5. Maintaining professional dress standards and appearance.
6. Cooperating with team members and management.
7. Adhering to store policies on attendance, tardiness, and conduct.
8. Taking on additional duties during busy periods or as requested.
9. Supporting all non-sell duties as assigned.
10. Maintaining communication with store management, account executives, and vendor management.

Minimum Education & Experience:

• No formal education requirement.
• 3-5 years of retail experience.
• 1-3 years of supervisory experience.
• Excellent organizational skills.

Knowledge / Skills Requirements:

• Proficiency with computer keyboard, telephone, POS terminal, and related equipment.
• Skill in removing sensor tags.
• Ability to apply makeup/treatment to customers’ faces.
• Task demands vary depending on merchandise type.

Physical Requirements:

• Ability to push/pull 100-500 pounds when moving stock carts.
• Ability to reach above and below shoulder level, lift 25-50 pounds.
• Flexible schedule including evenings and weekends due to shift rotation.