Estate & Inheritance Service Consultant

LPL Financial LLC; Tempe (AZ); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Job summary

LPL Financial Holdings Inc. in the United States is seeking an Associate Service Consultant for the Estate Team. You will handle inbound calls from advisors and clients, review legal documents, and coordinate asset distributions to beneficiaries of LPL accounts.

The role requires careful attention to detail, compliance awareness, and clear communication. You will coach and guide advisors through inheritance and divorce processes, resolve complex inquiries, and help strengthen client practices.

Qualifications

• 2+ years in brokerage/financial services client-facing or operations experience (comparable experience may be considered)
• Bachelor’s degree; preferably in business, accounting, or finance; SIE, Series 7 & 63 is preferred

Responsibilities

• Provide outstanding service through phone support on inheritance/divorce issues via inbound calls, acting as the main point of contact and delivering First Call Resolution when possible
• Own and follow through on complex and escalated cases with follow-up calls and processing, ensuring requirements are communicated clearly
• Review and process documents to ensure regulatory compliance and proper distribution of assets to named beneficiaries
• Communicate empathetically and professionally due to the sensitive nature of estate and divorce situations
• Review testamentary documents, trust agreements, and related paperwork for death and divorce scenarios
• Promote new processes and controls, provide feedback to drive business improvements
• Collaborate with teammates to achieve department goals

Skills

Verbal communication

Written communication

Listening skills

Organizational skills

Multitasking

Education

Bachelor’s degree in business, accounting, or finance

SIE

Series 7 & 63

Tools

MS Office (Access, Excel, PowerPoint, Outlook, Teams, Word)

Job description

LPL Financial Holdings Inc. in the United States is seeking an Associate Service Consultant for the Estate Team. You will handle inbound calls from advisors and clients, review legal documents, and coordinate asset distributions to beneficiaries of LPL accounts.

The role requires careful attention to detail, compliance awareness, and clear communication. You will coach and guide advisors through inheritance and divorce processes, resolve complex inquiries, and help strengthen client practices.