Estate Assistant Manager - Matanzas Creek Winery

Jackson Family Wines; Santa Rosa (CA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Generous time off including vacation,

Paid volunteer time

Learning & Development opportunities

Modern Health virtual mental health &

Wine discounts!

Job summary

Jackson Family Wines seeking an Estate Assistant Manager to support the Matanzas Creek winery and its exceptional team in Santa Rosa, CA. The role focuses on leading tasting room operations, delivering memorable guest experiences, and driving direct-to-consumer sales.

You will work under the Estate Manager, recruiting and training top talent. The position requires strong leadership, a proven sales track record, and ability to manage events, budgeting, and cross-functional collaboration with

Qualifications

• 3+ years related experience in retail, sales, or tasting room management.
• Proven track record in direct sales, leading and growing the business.
• Able to work a flexible schedule including weekends.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with Point of Sale and ERP software.
• Knowledge of merchandising wine and non-wine items.
• Fluent in English.
• Able to stand and walk for long periods and lift up to 50 pounds.

Responsibilities

• Supports all tasting room operations: sales plans, customer service, inventory accuracy, and events.
• Manages direct selling initiatives via email, phone, and text under Estate Manager guidance.
• Coaches and develops Estate team members in guest service, wine education, hospitality, and sales.
• Plans events and outreach to build solid client base of top-tier collectors, potentially traveling.
• Evaluates programs via periodic reviews and audits customer feedback.
• Executes hospitality events and visitor programs within budget and winery image.
• Collaborates with Brand Marketing and cross-functional teams on budget, targets, and promotions.
• Supports development of retail advertising and annual promotional plans.

Skills

Sales leadership

Direct sales

Team training

Customer service

POS/ERP software

Microsoft Office

Merchandising wine items

English fluency

Physical stamina

Tools

POS software

ERP software

Job description

POSITION SUMMARY:

Jackson Family Winesis searching for an Estate Assistant Manager to support the Matanzas Creek winery and its exceptional team. Matanzas Creek Winery is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree. Successful candidates should possess strong leadership skills, a proven track record for meeting/exceeding sales goals, and the ability to create and execute memorable guest experiences. They should also demonstrate strong managerial skills and an ability to recruit and train top talent within the Direct-to-Consumer channel. Our team respects, celebrates, and takes pride in each other's differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry leaders.

ESSENTIAL FUNCTIONS/DUTIES:

• Supports all aspects of tasting room operations: sales plans, initiatives, customer service, inventory accuracy, cash reconciliation, shipping orders, profitability, staff hiring, training and development, and local hospitality events.
• Provides clearly communicated performance goals under direction from the Estate Manager and manages estate team’s direct selling initiatives via email, phone, and text.
• Coaches and develops Estate team members to represent the highest level of expertise available in the wine industry with an emphasis on customer service, wine education, hospitality, and sales skills.
• Promotes the winery and develops solid client base of top tier collectors by planning and executing events and outreach strategies, which may include travel away from the Estate.
• Evaluates effectiveness of programs by performing periodic reviews and regularly auditing customer feedback.
• Executes hospitality events and visitor programs in a manner that is well organized, within budget and consistent with winery image.
• Partners with Brand Marketing Teams and all other cross-functional teams in annual budget planning process to establish case volume and revenue sales targets.
• Provide ideas and support for development of retail advertising and annual promotional plans.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

• 3+ years related experience in retail, sales, or tasting room management.
• Proven track record in direct sales, leading and growing the business.
• Able to work a flexible scheduleincluding weekends.
• Competency in Microsoft Office, including Excel, Word,and Outlook.
• Ability to utilize Point of Sales software and ERP software as needed.
• Knowledge of merchandising wine and non-wine items.
• Must be fluent in English.
• Able to stand and walk for long periods of timeandlift up to 50 pounds repeatedly.

WAGE TRANSPARENCY

The base pay for this role ranges from 26.87 - 34.01per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits - Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.