ESS Call Center Supervisor – State Government Leader

Florida; Miami (FL); In loco; USD 36.000 - 44.000; Tempo pieno

Descrizione del lavoro

Department of Children and Families is seeking a Call Center Services Supervisor in SES to oversee a state-wide call center unit supporting government assistance programs. The role requires in-depth knowledge of eligibility processes, guidance in staff coaching, and performance monitoring. Based in one of several FL offices, with no telework option.

The position is full-time, 40 hours weekly, with a minimum annual salary reflected and governed by the DCF Salary Policy.

Competenze

• Must have at least two (2) years of experience in a call center environment serving clients or customers.
• Must have at least one (1) year experience in a leadership role as a supervisor or lead worker with significant duties performed as a mentor or monitoring the work of others.

Mansioni

• Supervise a call center unit providing support for government assistance programs.
• Direct and evaluate staff, train employees, and manage performance.
• Hire, transfer, suspend, promote, or discipline direct reports as needed.

Conoscenze

Call center experience

Leadership

Descrizione del lavoro

Department of Children and Families is seeking a Call Center Services Supervisor in SES to oversee a state-wide call center unit supporting government assistance programs. The role requires in-depth knowledge of eligibility processes, guidance in staff coaching, and performance monitoring. Based in one of several FL offices, with no telework option.

The position is full-time, 40 hours weekly, with a minimum annual salary reflected and governed by the DCF Salary Policy.