Espresso & Customer Experience Specialist

Smith's Food & Drug Centers; Henderson (NV); On-site; USD 19,000 - 23,000; Full time

Job summary

Smith's Food & Drug Centers in Henderson, NV seeks a customer-focused team member to deliver exceptional service in a fast-paced environment. You will greet shoppers, answer questions about store products, prepare beverages, and assist with transactions while maintaining safety and quality standards.

The role emphasizes product knowledge, teamwork, and a friendly, welcoming atmosphere for all customers, with attention to accurate pricing, inventory control, and compliance with food-safety

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering product questions.
• Know products and respond to questions with suggestions.
• Prepare beverage selections to recipe/standards and process transactions.
• Offer samples and inform customers of specials.
• Provide fresh products in correct portion size.
• Recommend coffee shop items.
• Use coffee shop equipment according to guidelines.

Skills

Excellent customer service skills

Any previous comparable experience

Customer hospitality

Product knowledge

Teamwork

Beverage preparation

Cash handling

Sampling

Freshness checks

Suggestive selling

Equipment operation

Stocking

Inventory discrepancy reporting

Marketing awareness

Food safety

Maintenance awareness

Incident reporting

Work under pressure

Conflict resolution

Integrity

Follow directions

Customer assistance inclusivity

Adaptability

Job description

Smith's Food & Drug Centers in Henderson, NV seeks a customer-focused team member to deliver exceptional service in a fast-paced environment. You will greet shoppers, answer questions about store products, prepare beverages, and assist with transactions while maintaining safety and quality standards.

The role emphasizes product knowledge, teamwork, and a friendly, welcoming atmosphere for all customers, with attention to accurate pricing, inventory control, and compliance with food-safety