Esme Hotel - Security Officer

Think Hospitality; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Think Hospitality in Miami Beach is seeking a Security Officer to ensure procedures align with the hotel's security operating standards. You will patrol buildings and grounds, inspect doors and locks, and respond to incidents with sound judgment to protect guests and staff.

You will prepare detailed written security reports, assist with incident and accident documentation with the General Manager and HR, and maintain a courteous, professional demeanor while guiding guests and employees safely.

Qualifications

• Experience in security patrols and incident reporting.
• Ability to communicate clearly with guests and staff.
• Knowledge of safety and security procedures.

Responsibilities

• Patrol buildings and grounds to identify security risks.
• Inspect doors and locks to ensure restricted areas are secure.
• Know location of emergency action and evacuation plans and equipment.
• Use judgment to resolve issues when dealing with guests and employees.
• Prepare accurate written security reports.
• Investigate incidents reported by guests, staff or off-duty employees.
• Assist with incident and accident reports with management and HR.
• Provide directions and information to inquirers.
• Escort guests and employees as required to parking areas.
• Manage interactions with customers calmly and politely.
• Be familiar with federal and state laws and hotel SOPs.

Skills

Patrol procedures

Guest communication

Emergency response

Attention to detail

Job description

Overall Scope and Responsibility:

Security Officer ensures that all procedures are completed in accordance with the hotel's Security operating procedures and standards.

Main Duties:

1. Patrol buildings and grounds to observe and identify potential security and safety risks or undesirable conditions such as fires, theft and vandalism.
2. Inspect doors, window and locks in designated areas to determine level of security: ensure that only authorized personnel are present in back-of-the house areas or restricted areas.
3. Demonstrate knowledge of the location and departmental emergency action and evacuation plans, locations of all fire extinguishing equipment, gas shut off valves and electrical main panels.
4. Exercise sound judgment and the use of available information to resolve issues and in taking appropriate action when dealing with guests and employees.
5. Prepare detailed and accurate written security reports.
6. Investigate incidents of unusual circumstances or disturbances reported by guests, visitors, staff and off-duty employees.
7. Assist with the completion of Incident and Accident reports in coordination with the General Manager and Human Resources Director when it pertains to employees.
8. Provide accurate information to inquirers for directions, hours of operation, etc.
9. Escort guests and employees as required to parking lots, provide same for employees carrying employee banks.
10. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
11. Have thorough knowledge of State and Federal laws, as well as standard operating procedures.

General

1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
2. To always work to the best of your ability
3. To be financially aware and aim to strive for a successful profitable business.
4. To report for duty punctually following the correct clock in procedures.
5. To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times.
6. To maintain a high standard of personal appearance and hygiene at all times.
7. To maintain a good rapport and working relationship with all
8. To be fully aware and cooperate with all the security policies.
9. To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times
10. To provide and maintain the highest possibly service standards to our clientele at all times.
11. To use your knowledge to the best of your ability with regard to legal matters
12. To never be under the influence of drugs or alcohol when on duty.
13. To be familiar with the emergency procedures of the hotel
14. Never to communicate to any members of the press with regard to the Hotel, it's clientele and the owners of the hotel.
15. Not to carry any weapons on property.