ESL Case Manager & Coordinator

Research Foundation of The City University of New York; New York (NY); On-site; USD 51,000 - 62,000; Full time

Job summary

Research Foundation of The City University of New York (RFCUNY) seeks an ESL Case Manager & Coordinator for the College of Staten Island. This full-time role supports adult literacy and language programs, providing counseling, progression planning, and resource coordination to help students enter post-secondary education or employment.

The position emphasizes collaboration with instructors, partners, and program staff, with duties including intake planning, data entry, and workshop facilitation

Qualifications

• BA/BS in social work, counseling, education or related field.
• Master’s Degree preferred.
• Experience working with adults in educational or job placement settings.
• Excellent interpersonal and written communication skills.
• Comfortable with using technology as a teaching tool.
• Bilingual a plus.

Responsibilities

• Counsel and support ESL students with academic goals, career plans and social services.
• Maximize retention by one-on-one counseling and locating resources.
• Act as liaison with internal and external partners on ESL student matters.
• Follow-up with ESL students regarding attendance, testing and goal attainment.
• Coordinate college and career knowledge workshops and resume/interview skills.
• Monitor ESL student progress with instructors and update records.

Skills

Interpersonal skills

Written communication

Technology fluency

Bilingual a plus

Education

BA/BS in social work, counseling, education or related field

Master’s degree preferred

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location:

COLLEGE OF STATEN ISLAND

Bargaining Unit:

No

Job Title: ESL Case Manager & Coordinator

Location: College of Staten Island

Department: Office of Community, Educational and Economic Engagement

General Description

Grounded in the Liberal Arts tradition, the College of Staten Island is committed to the highest standards in teaching, research, and scholarship. Drawing on the rich heritage of the City University of New York that has provided access to excellence in higher education since 1847, the College of Staten Island offers that same opportunity in New York City's Borough of Staten Island. The College is dedicated to helping its students fulfill their creative, aesthetic, and educational aspirations through competitive and rigorous undergraduate, graduate, and professional programs. We embrace the strength of our diversity, foster civic mindedness, and nurture responsible citizens for our city, country, and the world.

Recognizing that each student has unique ambitions and abilities, the mission of the Adult Literacy & Language Programs, a unit within the Office of Community Educational Engagement, is to provide quality literacy instruction and high school equivalency (HSE) preparation classes as well as supportive case management to assist students in attaining the goal of entering post-secondary education, training or employment.

The ESL Case Manager & Coordinator is a full-time position beginning April 21, 2025. The Case Manager & Coordinator will work under the supervision of the Associate Director of Language and Literacy, and support administration with the goal of providing the highest possible quality program for students. The primary responsibilities of the position are as follows:

• Counsel and support ESL students with their academic goals, career plans and social service needs;

• Maximize retention by providing one on one counseling to at risk ESL students and assisting with locating resources to minimize their obstacles;

• Act as liaison with internal and external partners on ESL student-related matters, employment and training opportunities and college entry;

• Follow-up with ESL students regarding attendance, testing and goal attainment and prepare written entries for student files;

• Facilitate college and career knowledge workshops on preparing for college, resume development and interviewing skills as required by the grant

• Coordinate with instructors to monitor ESL student progress and barriers;

• Maintain and update ESL student records on ASISTS and verify data for outcomes reporting & Xenegrade;

• Assist in planning and implementation of student intake, pre and post testing, orientations and program completion ceremonies;

• Facilitation of and participation in campus based, Central Office and RAEN (Regional Adult Education Network) meetings and professional development workshops as required.

• Assist Assoc. Director with interviews, selection and training of instructional and non-instructional staff;

• Support outreach and recruitment activities as needed;

• Check in GED test takers or serve as GED proctor as needed;

• Other duties as assigned

Qualifications

• Qualified candidates will have a minimum BA or BS in social work, counseling, education or related field, Master’s Degree preferred;

• Experience working with adults in an educational and/or job placement setting;

• Excellent interpersonal and written communication skills;

• Comfortable with using technology as a teaching tool;

• Bilingual a plus.

Pay Range

Minimum - Maximum: $56,420

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.