ESD Program Manager

State of Vermont; Waterbury (VT); On-site; USD 68,000 - 90,000; Full time

Job summary

State of Vermont is seeking an ESD Program Manager based in Waterbury to lead a team of 5 DCF Housing Case Managers who provide direct support to participants in emergency housing. The role involves collaboration with the DCF Housing Call Center Director, the General Assistance Director, and state partners across Vermont.

The ideal candidate has strong supervisory and leadership experience in case management, with a track record of building systems that improve services for Vermonters.

Qualifications

• Three years of related experience in ESD or benefits programs.
• Demonstrated supervisory and leadership experience.
• Experience supervising case management staff is highly desirable.

Responsibilities

• Supervise a team of 5 DCF Housing Case Managers providing direct support to participants in emergency housing.
• Conduct field visits and monitor service quality to ensure program outcomes.
• Support program implementation and coordinate with internal teams and external partners.
• Represent DCF in collaboration with community organizations and state partners.

Skills

Staff supervision

Leadership

Case management

Travel readiness

Job description

Overview

The ESD Program Manager will be responsible for building and supervising a team of 5 DCF Housing Case Managers who will provide direct support to participants staying in emergency housing. The position will work closely with the DCF Housing Call Center Director, the General Assistance Director and team, AHS Field Services, and collaborate with internal teams, community partners, and service providers to ensure participants receive high-quality, coordinated support. Responsibilities include providing staff supervision, conducting field visits, monitoring service quality, supporting program implementation, and representing DCF in collaboration with community organizations and other state partners.

The ideal candidate will bring demonstrated leadership and supervisory experience, with experience supervising case management staff being highly desirable. Candidates are strongly encouraged to highlight relevant supervisory and case management experience in their application materials.

This position will be based in Waterbury, providing a central location for travel throughout the state to support case managers working in hotels and other community settings. The role offers a balance of office, field, and collaborative work, making it an excellent opportunity for someone who enjoys leadership, relationship building, problem-solving, and creating new systems that improve services for Vermonters.

• demonstrate empathy, concern, and respect for all customers
• thrives in a busy work environment
• has experience working with individuals who may be distraught and emotional
• enjoys working on a team and supporting a team of individuals who are determining eligibility and providing case management services
• is open to learning new technology

Who May Apply

This position, ESD Program Manager (Job Requisition #55504), is open to all State employees and external applicants.

If you would like more information about this position, please contact [e-mail]

Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed in a variety of office and field settings. Private means of transportation must be available for necessary travel. Attendance at a variety of meetings is required, involving state, federal, private agencies or interest and advocacy groups, sometimes during weekends and evening hours. Tact and perseverance are necessary incumbent skills.

Minimum Qualifications

Three (3) years as a Benefits Program Specialist, Reach Up Case Manager or other similar related job experience in ESD.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.