Escrow Specialist

Credit Human; San Antonio (TX); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Bonus opportunity up to 4%

Medical, dental, and vision insurance

Pension

Paid time off and company holidays

Tuition reimbursement

Job summary

Credit Human is seeking an Escrow Specialist in San Antonio, TX, to protect members and loan portfolios by ensuring accurate tax and insurance obligations within the escrow servicing system.

You will resolve complex escrow issues, coordinate with vendors and internal teams, and disburse payments on time to prevent delinquencies and member impact.

Qualifications

• Two years of experience in mortgage loan servicing.
• Two years of escrow accounts with automated billing and payment of taxes and insurance.
• General knowledge of mortgage lending policies, guidelines, terminology, and procedures.
• Calculator and general office equipment skills.
• Computer literacy with MS Word, Excel, and Outlook.

Responsibilities

• Ensure escrow tax and insurance records are accurately established and maintained in the servicing system.
• Resolve tax, insurance, flood, and force-placed coverage issues by partnering with vendors, agents, taxing authorities, and internal teams.
• Disburse escrow-related tax and insurance payments on time to help prevent delinquencies, coverage gaps, and member impact.
• Analyze escrow accounts and process surplus notifications and disbursements in accordance with servicing requirements.
• Verify vendor data, billing reports, payees, and documentation to support accurate escrow administration.
• Serve as a knowledgeable point of contact for internal and external escrow inquiries, providing research-based resolutions.
• Support regulatory and BSA-related compliance by following required policies, procedures, training expectations, and red-flag awareness.

Skills

Mortgage servicing

MS Word

Excel

Outlook

Customer service

Prioritization

Escrow issues communication

Education

High school diploma

Tools

Escrow software

Job description

Escrow Specialist

Department: Escrow

Role Type: Individual Contributor

Why This Role Matters

The Escrow Specialist helps protect members, the credit union, and loan portfolios by ensuring tax and insurance obligations are accurate, timely, and compliant. This role reduces risk, resolves complex escrow issues, and creates a smoother servicing experience for borrowers and internal partners.

What You’ll Do

• Ensure escrow tax and insurance records are accurately established and maintained in the servicing system.
• Resolve tax, insurance, flood, and force-placed coverage issues by partnering with vendors, agents, taxing authorities, and internal teams.
• Disburse escrow-related tax and insurance payments on time to help prevent delinquencies, coverage gaps, and member impact.
• Analyze escrow accounts and process surplus notifications and disbursements in accordance with servicing requirements.
• Verify vendor data, billing reports, payees, and documentation to support accurate escrow administration.
• Serve as a knowledgeable point of contact for internal and external escrow inquiries, providing research-based resolutions.
• Support regulatory and BSA-related compliance by following required policies, procedures, training expectations, and red-flag awareness.

Why You’ll Love This Role

• Be the go-to escrow resource for tax and insurance questions that directly affect members and loan servicing outcomes.
• Work across vendors, agencies, and internal partners to solve meaningful, time-sensitive problems.
• Build specialized expertise in escrow servicing, insurance, taxes, flood requirements, and compliance expectations.
• Make a visible impact by helping prevent delinquencies, coverage issues, and unnecessary member disruption.
• Stay engaged through a mix of research, account analysis, vendor coordination, system updates, and project support.

Experience:

Required

• Two (2) years of experience in mortgage loan servicing

Preferred

• Two (2) years of experience with escrow accounts with experience on automated billing and payment of taxes and insurance

Skills & Knowledge:

Required

• General knowledge of all areas of mortgage lending policies, guidelines, terminology, and procedures
• Calculator and general office equipment skills
• Computer literate with proficiency in MS Word, Excel, and Outlook
• Superior customer service skills, ability to communicate complicated escrow issues to internal and external customers
• Ability to prioritize to meet daily deadlines
• Ability to work well under pressure and meet deadlines

Preferred

• Ability to type 40 wpm

Education:

Required

• High school diploma or equivalent

Schedule: Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 1CA

The expected pay range for this position is $23.77 to $25.73 per hour.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 4%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

Job Location:

This position is onsite based in San Antonio, Tx.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.