Escrow Officer — Trusted Closings & Client Impact

First American; Grand Rapids (MI); On-site; USD 33,000 - 45,000; Full time

Job summary

First American in Grand Rapids, MI is hiring an Escrow Officer to join our in-office team. You will handle real estate transactions by establishing new escrow accounts, managing funds, processing closing documents, and completing settlements in line with policy and risk guidelines.

This fast-paced, client-focused role requires excellent decision-making and communication skills, the ability to multi-task, and 2–4 years of escrow-related experience.

Qualifications

• 2-4 years of escrow-related experience.
• Experience directly handling escrow transactions.
• Openness to new technology and proprietary programs; adjusts easily to new workflow.
• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal team and external customers; comfortable using various types of communication to meet customer needs.
• Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues.
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies.
• Valid Licensing/Certification as required by applicable state.
• High school diploma or equivalent.

Responsibilities

• Complete real estate escrow transactions by determining requirements.
• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company.
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction.
• Examine property titles, mortgages, and trust deed documents.
• Prepare legal documents for the closure of the sale.
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title.

Skills

Escrow experience

Customer service

Communication

Detail oriented

Multi-tasking

Education

High school diploma

Tools

MS Office

Job description

First American in Grand Rapids, MI is hiring an Escrow Officer to join our in-office team. You will handle real estate transactions by establishing new escrow accounts, managing funds, processing closing documents, and completing settlements in line with policy and risk guidelines.

This fast-paced, client-focused role requires excellent decision-making and communication skills, the ability to multi-task, and 2–4 years of escrow-related experience.