Escrow & Insurance Portfolio Strategist

MutualOne Bank; Natick (MA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

MutualOne Bank is hiring an Escrow & Insurance Portfolio Specialist to administer escrow and insurance servicing throughout loan lifecycles. The role requires precise analytics, timely processing of tax and insurance disbursements, and strong documentation for audit readiness.

Initial training will be on-site, followed by a hybrid work arrangement. The ideal candidate has 2 years in mortgage servicing, knowledge of escrow analysis, PMI, and flood insurance tracking, and proficient Excel skills.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2 years mortgage/loan servicing experience preferred, with emphasis on escrow and/or insurance administration.
• Working knowledge of escrow analysis, PMI, property tax disbursement cycles, hazard, builders’ risk, liability, and flood insurance tracking.

Responsibilities

• Manage and maintain escrow accounts for real estate and commercial loans.
• Perform escrow analyses, including annual and periodic reviews.
• Process escrow disbursements for taxes, insurance, and other obligations.
• Review insurance documents for accuracy, coverage limits, and proper endorsements.
• Track and monitor non-escrowed tax accounts to ensure timely payment and compliance.
• Coordinate force-placed flood insurance when coverage is insufficient or lapses.
• Oversee insurance transitions on construction loans, including conversion to permanent hazard insurance.
• Administer and monitor flood insurance compliance in accordance with regulatory requirements.
• Review flood determinations and ensure appropriate coverage for SFHAs.
• Verify flood policies meet minimum coverage and naming requirements.
• Track flood insurance expirations and renewals.
• Respond to borrower inquiries related to escrow, insurance, PMI, and tax tracking.
• Work with Commercial Lending, Commercial Loan Support, Lending Compliance, and Credit Administration.
• Comply with applicable laws and department timelines.

Skills

Escrow servicing

Tax disbursement

Insurance servicing

PMI management

MS Office

Time management

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Loan servicing platforms

Job description

MutualOne Bank is hiring an Escrow & Insurance Portfolio Specialist to administer escrow and insurance servicing throughout loan lifecycles. The role requires precise analytics, timely processing of tax and insurance disbursements, and strong documentation for audit readiness.

Initial training will be on-site, followed by a hybrid work arrangement. The ideal candidate has 2 years in mortgage servicing, knowledge of escrow analysis, PMI, and flood insurance tracking, and proficient Excel skills.