Escrow Assistant

First American; Colleyville (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO / sick leave

Employee stock purchase plan

Job summary

First American in Colleyville, TX is seeking an Escrow Assistant to support multiple branches and teams. You will provide high-level administrative and operational support to Escrow Officers in a dynamic, fast-paced environment, ensuring smooth workflow and seamless transactions.

The role requires escrow-related experience, strong communication, and exceptional organizational skills. You will interact with customers and internal teams, and adapt to different teams to deliver outstanding service.

Qualifications

• 2+ years of escrow-related experience preferred.
• Strong communication and organizational skills.
• Detail oriented with good problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in the escrow process, opening orders, closing statements, disbursement, and follow-up.
• Communicate regularly with customers during the escrow process.
• Interpret various agreements related to escrow closings.
• Work with technologies to enable escrow transactions and deliver excellent customer experience.

Skills

Customer service

Communication

Organizational skills

Detail oriented

Teamwork

Adaptability

Education

High school diploma

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Put your administrative expertise, escrow knowledge, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek experienced, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join First American in Colleyville, Texas, where we believe our greatest asset is our people. We are looking to add a Escrow Assistant to support multiple branches and teams across the region. In this role, you’ll operate in a dynamic, fast-paced environment, providing high-level administrative and operational support to Escrow Officers while stepping in where needed to ensure continuity of service and seamless transactions. This position plays a critical role in maintaining workflow efficiency, supporting complex transactions, and helping make the dream of homeownership a reality. We’re seeking a seasoned professional with strong escrow experience, adaptability, and the ability to quickly integrate into different teams - someone who is resourceful, dependable, and committed to excellence.

What You’ll Do

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $18.46 - $24.63 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.