Escrow Assistant

First American; Waukesha (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American is hiring an Escrow Assistant in Wisconsin to support the escrow team with customer service and administrative tasks. You will interact with visitors and customers, open orders, manage mail, and help keep escrow progress on track.

The role emphasizes clear communication with customers throughout the escrow process, attention to detail, and proficiency with MS Office and related software. A positive attitude and teamwork are essential.

Qualifications

• 2+ years office/administrative experience preferred.
• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Customer-focused, detail-oriented and organized.

Responsibilities

• Greet visitors, answer calls, sort mail, and direct inquiries.
• Assist in escrow processes and perform administrative duties.
• Maintain regular communication with customers during escrow workflow.
• Utilize various technologies to support escrow transactions and ensure a great customer experience.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences.

Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

What You’ll Do

• Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort and route mail
• Assist in the escrow process, such as opening orders, and other administrative duties to support the process
• Communicate regularly with customers during the escrow process flow
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years office/administrative experience preferred

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.