Escalations Specialist - Financial Services (Remote)

Dexian; West Des Moines (IA); On-site; USD 42,000 - 70,000; Full time

Job summary

Dexian is seeking an Escalations Representative to join our team in a remote-capable capacity, with a base in West Des Moines, IA. The role focuses on handling high-level customer inquiries and complaints, conducting thorough research, and coordinating with internal stakeholders to resolve complex issues in the financial services space.

Ideal candidates bring 4+ years in customer-facing roles within finance, underwriting, or quality assurance, plus strong analytical and communication skills.

Qualifications

• Four or more years in customer-facing roles within financial services, underwriting, or QA.
• Ability to resolve escalated issues professionally and independently.
• Strong analytical skills for investigative research and complex transactions.

Responsibilities

• Assist customers with inquiries and complaints related to financial products/services.
• Determine course of action and conduct investigative research.
• Manage administrative tasks and provide work direction.
• Review complaints for regulatory concerns and document case handling.

Skills

Customer service

Analytical skills

Communication

Tools

CRM systems

Job description

Dexian is seeking an Escalations Representative to join our team in a remote-capable capacity, with a base in West Des Moines, IA. The role focuses on handling high-level customer inquiries and complaints, conducting thorough research, and coordinating with internal stakeholders to resolve complex issues in the financial services space.

Ideal candidates bring 4+ years in customer-facing roles within finance, underwriting, or quality assurance, plus strong analytical and communication skills.